At Shafnisky Electric, Inc., we’re not looking for someone who wants “just a job.” We’re looking for someone who wants to be part of a company they’re proud to represent and who genuinely looks forward to coming to work each day. Our office team plays a critical role in shaping how customers experience our company. When customers call, we want them to feel heard, understood, and confident that they’ve chosen the right contractor — never rushed, never pressured. This role helps shape our customer experience and brand voice in a meaningful way. We’re looking for someone who can guide customers thoughtfully and consultatively, helping them understand why Shafnisky Electric may be the best fit for their needs — without being “salesy” or high-pressure. Building relationships, earning trust, and creating brand loyalty is the goal. For customers who have the time and want to talk, we value conversation, connection, and clarity. For those who are busy, we respect their time and meet them where they are. We are a technology-forward company that embraces continuous improvement. The right person will be comfortable using technology, CRM systems, and AI tools, and will be given latitude to research, recommend, and help implement better ways of working. Accuracy and professionalism matter here — we’re looking for someone who naturally proofreads communications, pays attention to detail, and understands how to customize our message so each customer feels valued and well cared for. Shafnisky Electric has been in business for 37 years and is entering an exciting growth phase. We’ve worked hard to improve our company culture, strengthen internal systems, and position ourselves to become the premier electrical contractor in our market. This role offers real opportunity for growth and expanded responsibility, with the potential to develop into a leadership or Office Manager position. Whether you bring solid experience or are a rising professional ready to grow, we’re looking for someone who wants to invest in a long-term career and grow alongside us. This role is best suited for someone who takes personal pride in their work and sees their position as a long-term opportunity to make a real impact — not simply completing tasks, checking boxes, or watching the clock. The Office & Technology Coordinator supports the Administrative & Finance Manager in overseeing the daily financial and administrative operations of Shafnisky Electric, Inc. This role is essential in maintaining accurate financial records, improving office processes, and helping implement organizational systems such as Zoho CRM. This position also plays an important role in supporting customer communication and overall office efficiency. The ideal candidate is detail-oriented, tech-savvy, organized, and able to balance financial responsibilities with administrative and customer-facing support. They should be comfortable thinking critically about processes, communicating professionally with customers, and embracing AI tools and new technologies to continually improve office efficiency.