Technology Support Specialist

Blue Cross & Blue Shield of Mississippi • Flowood, MS

1d

About The Position

The Technology Support Specialist is responsible for operating and monitoring all centralized Data Center computer systems and peripheral equipment, production job scheduling on the Mainframe, Service Desk functions that involve promoting production software changes submitted by the application support staff, logging user questions and issues, problem determination, and logging, assigning, and tracking issues using our Service Management Software. This position also involves monitoring for infrastructure and security related alerts to be addressed by the appropriate teams.

Requirements

• Bachelor’s Degree in a Technology or Business related field is required
• Strong verbal and written interpersonal and communication skills
• Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
• Excellent PC experience using spreadsheets, word processors, and databases

Nice To Haves

• Experience in operations of the following areas is desirable: Service Management systems in a Help Desk environment, Automated job scheduling systems, Automated change control
• Previous experience in an IT related field is a plus.
• A working knowledge of the healthcare business environment and processes is preferred.

Responsibilities

• Operating and monitoring all centralized Data Center computer systems and peripheral equipment
• Production job scheduling on the Mainframe
• Service Desk functions that involve promoting production software changes submitted by the application support staff
• Logging user questions and issues
• Problem determination
• Logging, assigning, and tracking issues using our Service Management Software
• Monitoring for infrastructure and security related alerts to be addressed by the appropriate teams

Benefits

• We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation.
• Our benefits program is among the best in the health care field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees