Technology Support Specialist

Latham & Watkins LLP • Boston, MA

10d • $70,000 - $80,000

About The Position

About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Technolog y Support Specialist is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues , while providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our Boston office.

Requirements

• Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Demonstrate advanced knowledge of standard hardware components and peripherals
• Possess working knowledge of printer and MFD hardware/settings to perform basic support
• A high school diploma or an equivalent
• A bachelor’s degree or an equivalent in Computer Science or Information Systems, preferably
• A minimum of two (2) years of technology support experience with PC hardware/software
• A minimum of two (2) years of experience in a customer-focused role, preferably

Nice To Haves

• Experience with software installations and upgrades, training, and technical documentation, preferably

Responsibilities

• Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• Performing regular maintenance on desktop and notebook computers, printers, monitors and peripheral hardware
• Setting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation, training, and support, and assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees