Coordinator 3, Technical Product Sales Support
About The Position
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary: This job supports customer orders, ensuring seamless coordination from sale to installation within defined service level agreements. It collaborates with technical teams to manage escalations and provides specialized support, guaranteeing accurate and timely order fulfillment. This role is not remote; individuals on this team work out of our office in St Paul, MN.
Requirements
- 5-7 Years Relevant Work Experience
- Communication
- Customer Experience (CX)
- Teamwork
Responsibilities
- Ensuring timely order coordination, verification, and corrections within service level agreements
- Collaborating with senior sales colleagues to process customer orders accurately and efficiently
- Assisting with the incubation process for new products, supporting early-phase introduction
- Managing support for strategic accounts and maintaining high-level customer relationships
- Working with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
- Providing order support across various customer channels
- Overseeing contract compliance, executing approvals, and ensuring service validation with customers
- Navigating complex systems to build, track, and monitor multi-location customer orders, while continuously identifying and implementing process improvements
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Benefits
- Best-in-class Benefits
- Total Rewards
- Commission (for sales positions)
- Bonus (for non-sales positions)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
