Coordinator, Tech Trainer

Smurfit Westrock•Springfield, MA

2d•$57,375 - $95,625

About The Position

The Technical Trainer assists with local training processes and reports to the site General Manager or Plant Manager, with a dotted-line relationship to Operations Learning & Development. The role ensures completion of Operator and Craft Job Certification, serves as a key trainer and contact for team members, and conducts machine-skills assessments. Responsibilities include providing feedback, managing machine certification, and assessing team members for line-of-progression movements. The trainer delivers technical training on the manufacturing floor across all shifts, supports new-hire orientation and onboarding, tracks and evaluates training using company standards and learning-system tools, and helps create site-specific learning materials such as SOPs, guided workflows, and technical learning aids. The role also builds relationships with trainees and leaders and participates in hiring by assessing candidates’ general or machine skills and industrial experience. The position aims to improve team performance by increasing skills and speeding certification, while improving training efficiency, reducing risk, and supporting continuous improvement. Team members are certified through a Train the Trainer process, with day-to-day certification support and training tools and general knowledge content provided by Operations Learning & Development.

Requirements

Strong interpersonal and communication skills, including willingness to work on the floor with all shifts in a heavy manufacturing environment.
Growth- and results-oriented approach, with a continuous-improvement mindset.
Ability to support implementation of new processes and learning technologies that bring training into the flow of work.
Accountability for actions and results.
Ability to build partnerships and influence teams to collaborate, share best practices, and develop effective operations training.
Problem-solving and decision-making skills, including knowing when to decide or seek additional input and driving toward consensus.
Commitment to maintaining quality while minimizing waste.
Facilitation and presentation skills.
Professionalism.
1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment preferred.
2–4 years of experience in a manufacturing environment preferred.

Nice To Haves

Knowledge of Learning Management Systems.
Experience with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Forms.
1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment.
2–4 years of experience in a manufacturing environment.

Responsibilities

Conduct daily technical training on the manufacturing floor to support team-member certification.
Partner with site leadership to support new-hire orientation and onboarding training.
Track, evaluate, and measure local training using the company’s Department Training Standards and Learning System tools.
Support creation of site-specific technical learning solutions, including SOPs, guided workflows, and technical learning aids.
Develop and maintain relationships with trainees and leaders.
Participate in hiring by assessing candidates’ general and/or machine skills, contributing to interviews about industrial experience, and providing input on hiring decisions.
Conduct training on all shifts.
Encourage safety-minded behavior.
Support day-to-day certification processes and assess machine skills, provide feedback, and conduct assessments related to line-of-progression movements.
Help improve team performance, training efficiency, and time to certification while reducing unnecessary risk.