Coordinator Surgical/Financial Services | Urology | Day Shift | Full-time

UF Health•Gainesville, FL

14h

About The Position

To deliver excellent patient-centered care by ensuring the scheduling, posting, pre-operative labs, medical work up, financial, and communication process is complete for patients having major and minor operative procedures. Incumbent will ensure that team members are verifying insurance coverage and benefits, obtaining prior authorizations, preparing pre-payment estimates and collection of these payments, in depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. The incumbent will screen the clinic and OR schedules working closely with the financial counselors to ensure all patient accounts are screened, block time is full and unused block returned to the OR for use. Will work to establish internal process that improve our POS collections related to clinic visits and pre payments for elective surgery. Oversee processes pre-payment estimates and collections and set goals with team. Along with providing financial counseling and establishment of payment plans, will also work to obtain sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. Independently monitors all departmental surgical calendars, effectively working with providers for full utilization and optimization of scheduled urology block time by filling any open time. Participates as a key team member in the planning, scheduling, communication and educating process between the physician, surgery scheduler, medical director, the patient, and the payer to produce a flawless process. Required to float to cover clerical staff at check-in, check-out and Fin Counselor. Oversee the ordering of clerical supplies. Responsible for oversight for the clerical in basket messages. Will assist ACU manager with the monitoring of the missing charge report and clerical workups. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient, and the payer to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.

Requirements

High school graduate or equivalent
Three years of business/financial/physician practice experience required
Working knowledge of CPT and ICD-9/10 diagnosis coding required
Four-year degree may substitute for two years of financial/physician office experience
Associates degree or equivalent coursework may substitute for one year experience
Excellent communication, organization, and problem-solving skills required
Must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner
Ability to multitask, prioritize responsibilities, and function in a team environment

Nice To Haves

EPIC system knowledge preferred

Responsibilities

Verify insurance coverage and benefits
Obtain prior authorizations
Prepare pre-payment estimates and collect payments
Provide in-depth financial counseling and establish payment plans
Obtain sponsorship for uninsured patients
Update demographic and financial data
Screen clinic and OR schedules to ensure patient accounts are screened and block time is full
Improve POS collections related to clinic visits and pre-payments for elective surgery
Oversee pre-payment estimates and collections, and set goals with the team
Independently monitor all departmental surgical calendars for full utilization and optimization of scheduled urology block time
Participate as a key team member in the planning, scheduling, communication, and educating process between the physician, surgery scheduler, medical director, patient, and payer
Float to cover clerical staff at check-in, check-out, and Financial Counselor roles
Oversee the ordering of clerical supplies
Oversee clerical in-basket messages
Assist ACU manager with monitoring the missing charge report and clerical workups
Float to other practices or flex time as needed for staffing