Coordinator Surgical/Financial Services | Urology | Day Shift | PRN

UF Health•Gainesville, FL

8h•Onsite

About The Position

The Coordinator Surgical/Financial Services is responsible for delivering excellent patient-centered care by ensuring the complete scheduling, posting, pre-operative labs, medical work up, financial, and communication processes for patients undergoing major and minor operative procedures. This role involves ensuring team members verify insurance coverage and benefits, obtain prior authorizations, prepare pre-payment estimates, collect payments, provide in-depth financial counseling, establish payment plans, obtain sponsorship for uninsured patients, and update demographic and financial data for UFHP and UF Health System. The incumbent will screen clinic and OR schedules, working closely with financial counselors to ensure all patient accounts are screened, block time is fully utilized, and unused block time is returned to the OR. They will also work to establish internal processes to improve point-of-service collections for clinic visits and pre-payments for elective surgery, overseeing pre-payment estimates and collections and setting team goals. The Coordinator independently monitors all departmental surgical calendars to optimize scheduled urology block time. They participate as a key team member and communicator in the planning, scheduling, communication, and education process involving the physician, surgery scheduler, medical director, patient, and payer to ensure a seamless process. The role may require floating to cover clerical staff at check-in, check-out, and as a Financial Counselor, overseeing clerical supply ordering and in-basket messages, and assisting the ACU manager with monitoring missing charge reports and clerical workques. Flexibility to float to other practices or flex time may be required for staffing needs.

Requirements

High school graduate or equivalent.
Three years of business/financial/physician practice experience.
Working knowledge of CPT and ICD'9/10 diagnosis coding.
Excellent communication, organization, and problem solving skills.
Comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
Ability to multitask.
Ability to prioritize responsibilities.
Ability to function in a team environment.

Nice To Haves

EPIC system knowledge.

Responsibilities

Deliver excellent patient-centered care by ensuring the scheduling, posting, pre-operative labs, medical work up, financial, and communication process is complete for patients having major and minor operative procedures.
Ensure that team members are verifying insurance coverage and benefits, obtaining prior authorizations, preparing pre-payment estimates and collection of these payments, in depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System.
Screen the clinic and OR schedules working closely with the financial counselors to ensure all patient accounts are screened, block time is full and unused block returned to the OR for use.
Work to establish internal process that improve POS collections related to clinic visits and pre payments for elective surgery.
Oversee processes pre-payment estimates and collections and set goals with team.
Provide financial counseling and establishment of payment plans.
Obtain sponsorship for uninsured.
Update demographic and financial data for UFHP and UF Health System.
Independently monitor all departmental surgical calendars, effectively working with providers for full utilization and optimization of scheduled urology block time by filling any open time.
Participate as a key team member in the planning, scheduling, communication and educating process between the physician, surgery scheduler, medical director, the patient, and the payer to produce a flawless process.
Float to cover clerical staff at check-in, check-out and Fin Counselor.
Oversee the ordering of clerical supplies.
Responsible for oversight for the clerical in basket messages.
Assist ACU manager with the monitoring of the missing charge report and clerical workques.
Participate as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient, and the payer to produce a flawless process.
May be required to float to other practices or flex time, as needed, for staffing.