Coordinator, Summer Work and Travel

CIEE Inc • Remote, US,

1d • Remote

About The Position

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 80-year-old mission to make the world a more peaceful place.

Requirements

• Bachelor's degree required.
• Minimum 1-3 years of previous customer success or customer service required.
• Excellent verbal and written communication skills.
• Computer skills including MS Teams, Word, Excel, Power Point, Outlook.
• Excellent organizational skills with incredible attention to detail.
• Excellent time management skills.
• Strong ability to multi-task while overseeing daily project management.
• Energetic and team oriented.

Nice To Haves

• International study/work experience preferred.

Responsibilities

• Support account management and sales activities for the Summer Work and Travel program.
• Provide exceptional customer service by responding to client inquiries and resolving issues related to systems, hiring events, and participant incidents.
• Deliver training to clients on processes, program rules, and in-country activities.
• Conduct outreach to prospective employers to support sales efforts and increase job placements within assigned regions.
• Assist host employers in managing participant-related issues, including conflict mediation and guidance on best practices.
• Recruit, interview, and place participants on behalf of employer partners.
• Contribute to assigned projects, ensuring timely completion and alignment with team objectives.
• Collaborate cross-functionally with internal teams to support program success and operational goals.
• Travel domestically and internationally as required to support business needs and program activities, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level