Coordinator Student Accounts

Midland College•Midland, TX

1d•Onsite

About The Position

Midland College is seeking a Coordinator Student Accounts to manage and perform student accounts functions on the main campus. This role involves assisting students with inquiries, payment plans, accounts receivable billings, and balance reconciliations. The Coordinator will also submit student accounts to collection agencies, evaluate and apply holds, and receipt miscellaneous payments and donations. Midland College is a dynamic institution focused on workforce development and economic growth, committed to transforming lives through education and serving students, the community, and the Permian Basin. The college values innovation, student success, and a solutions-oriented mindset, seeking adaptable and resilient individuals who are energized by change and committed to continuous improvement.

Requirements

Associate's Degree or equivalent (60 college credit hours); or High School diploma or equivalent and two years of cashier or related experience, preferably in higher education
Experience in accounts receivable billings and collection
Experience in bookkeeping
Proficient with ten key
Computer literacy to include proficiency with Microsoft Excel and Word
Experience with Jenzabar EX or similar software and demonstrated ability to learn software quickly
Good customer relations skills
Excellent communication skills

Nice To Haves

Associate's degree or equivalent (60 college credit hours)
Management experience
Higher education experience

Responsibilities

Oversee the workflow of the Student Accounts office, train and supervise student account specialists, and communicate with the Director of Accounting regarding the workflow of the office and any special circumstances
Demonstrate proficiency in reading student accounts
Supervise the justifications to determine the validity of dropping for non-payment, student account refunds, and placing and removing holds on student accounts
Manage and balance daily transactions, the entry of College and Foundation receipts, bookstore invoices, student account entries, A/R accounts, non-sufficient funds, and loans to the general ledger and troubleshoot any discrepancies
Oversee and process transactions concerning the return of payments
Stay current with the rules, policies, and requirements of the College in order to make decisions on "exceptional" issues, troubleshoot complications, and process day-to-day transactions
Proficiency with the computer system in order to assist and correct any issues with charges within the system
Maintain any programming areas concerning charges for Financial Aid that pertain to student accounts
Attend meetings with the student services managers as needed
Work with the Director of Accounting or designee concerning any balancing issues within student accounts and the general ledger
Ability to calmly handle any disgruntled students while being firm in the College's policies and maintaining excellent customer service
Set up payment plan options and be familiar with the payment plan website in order to provide student customer service on the payment plans
Administer the fee assessments for room & board, receipt and refund property deposits, as well as direct students concerning the room & board payment plan
Assist the Director of Accounting in the preparation of 1098-T's, direct students concerning 1098-T's, and answer corresponding questions from students
Assist in receipting and maintaining records for the sale of EZ Rider Bus tickets
Other duties as assigned