Coordinator, Specialized Case Management

CMHA Thames Valley Addiction and Mental Health Services • London, ON

12d • CA$32 - CA$40 • Onsite

About The Position

The Coordinator role will support teams in providing a psychosocial model of care to assist with the rehabilitation and community integration of clients. The Coordinator will support program Managers and Directors with the management of day-to-day program functions, providing direction and supervision to staff, and supporting the administrative and staffing requirements in their program(s). Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

• Completed post-secondary education in health, social, behavioural science or related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

Nice To Haves

• Registration with a certification body
• Minimum of three years’ experience working with people with mental illness and/or addictions and/or working in a social services field
• Knowledge of psychosocial rehabilitation concepts and applications
• Knowledge of harm reduction approaches related to addictions
• Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

Responsibilities

• Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
• Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis
• Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
• Monitors team dynamics and well-being; Addresses questions and concerns from staff members, consulting with the Manager as needed
• Consults with Manager to address performance issues
• Assists with performance reviews for staff members, as assigned by the Manager(s)
• Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
• Completes staff work observations and supports professional consultations, as needed
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director
• Respects and acknowledges the contributions, opinions and expertise of all team members
• Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up
• Works with Manager to screen, interview, score and hire new staff, both internally and externally
• Supports the orientation and training of new staff and existing staff
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
• Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads
• Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
• Implements new initiatives and policy / procedure changes within the program(s)
• Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
• Provides leadership back-up when Manager is absent, including waitlist management
• Supports coordination of Coordinated Care Plans (CCP) with community partners and staff

Benefits

• Starting rate for this role is $32.24 per hour (Level 1)
• Grid progression based on seniority up to Level 8 ($39.60 per hour)
• Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• 9% in lieu of benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree