Coordinator, Social Media

CityofOttawa • Ottawa, ON

11d • CA$62,168 - CA$88,183 • Onsite

About The Position

The Business and Technical Support Services Branch is responsible for providing strategic, business, technical and other operational support services to the Transportation Services department. You are responsible for coordinating live update activities for all transit modes, including social media monitoring, moderating social media channels, developing and coordinating content for social media, public alerts, OCTV and Customer Service Centres. You serve as a technical advisor and provide functional and administrative expertise relating to live updates, and participate in the planning, coordination and implementation of Transit Services’ live update strategy and tactics. You also prepare and provide regular status reports on live update activities, verify and update staff on upcoming events, as well as coordinate and facilitate end-user training. In addition, you assist with special events, emergency and/or crisis communications, as required.

Requirements

• Completion of a 3-year university degree in Communications, Journalism, Public Relations, Marketing or a related field.
• Minimum of 3 years of experience in communications, journalism, public relations, marketing and/or media relations.
• At least one year of experience working in a social media work environment.
• In-depth knowledge of social media dashboard programs (HootSuite, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems.
• Knowledge of effective communication tactics and techniques using traditional and web-based channels.
• Knowledge of trends in communications and transit industries and approaches.
• Knowledge of local and current events.
• Knowledge of effective media relations.
• Knowledge of City governance, initiatives, programs and services.
• Knowledge of customer service requirements.
• Knowledge of training assessment and delivery.
• Knowledge of quality assurance procedures.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Proficiency in Social media dashboard programs (HootSuite, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems.
• Superior verbal communications, writing and editing skills.
• Exceptional eye for detail, editorial judgment, and grammatical skills.
• Ability to conceptualize, solicit, research and write stories for official blog.
• Ability to be creative and think logically.
• Effective organization, coordination and time management skills.
• Research and analytical skills.
• Ability to identify issues in the public domain.
• Ability to exercise effective judgment and independent decision making.
• Excellent interpersonal and relationship management skills.
• Ability to work independently and as part of a team.
• Ability to prepare detailed and concise reports.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work directly with City staff, elected officials and senior management.
• Ability to prepare comprehensive communications strategies.
• Ability to influence and inform stakeholders regarding the application of communications tactics and techniques.
• Customer service sensitivity to meet diverse customer requirements.
• Demonstrate good judgment, tact, discretion, diplomacy, creativity and initiative.
• Positive attitude.
• Self-motivated.
• Organized and dependable.
• Works effectively in high-pressure situations.
• Interest in current events and public affairs.
• Designated Bilingual – specific level of language proficiency: French: oral, reading. English: oral, reading.

Nice To Haves

• Experience in an information technology (IT) training/education environment is an asset.
• Experience in a transit services environment is an asset.

Responsibilities

• Coordinating live update activities for all transit modes, including social media monitoring, moderating social media channels, developing and coordinating content for social media, public alerts, OCTV and Customer Service Centres.
• Serving as a technical advisor and providing functional and administrative expertise relating to live updates.
• Participating in the planning, coordination and implementation of Transit Services’ live update strategy and tactics.
• Preparing and providing regular status reports on live update activities.
• Verifying and updating staff on upcoming events.
• Coordinating and facilitating end-user training.
• Assisting with special events, emergency and/or crisis communications, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level