Coordinator, Second Chance

Oregon Humane•Portland, OR

About The Position

The Second Chance Coordinator is a vital member of Oregon Humane’s Shelter Operations team and is responsible for facilitating the acquisition of highly adoptable animals from partner agencies in our current market of operation. This role is also responsible for working collaboratively with the Second Chance Program Manager to continually monitor Oregon Humane’s inventory of animals in residence to meet established organizational goals, coordinating transfer logistics, and for building new relationships with agencies through education and outreach. For the welfare of all animals in residence, this program coordinator must also work collaboratively with all Oregon Humane departments across all campuses to ensure that the mix and quantity of animal breeds are optimized for customer satisfaction and minimal residence times.

Requirements

1 year related work experience in inventory management and planning / coordinating event logistics or similar field.
Advanced knowledge and experience working with a wide variety of dog breeds, including ability to assess behavioral attributes and general health condition.
Excellent time management, planning, organization, and prioritization skills. Able to respond to changing priorities and demands on time with little to no notice.
Excellent verbal and written communication skills, and ability to communicate with a diverse population in a consistently informative, respectful, and professional manner.
Able to negotiate and resolve competing priorities between stakeholders, resolving conflict in a positive and collaborative manner.
Proficient in use of the Microsoft Office suite, with particular emphasis on the use of Outlook and Excel.
Able to work weekends, evenings and holidays as required.
Able to travel as needed, with occasional overnight stays.
Able to maintain a valid Driver’s License and provide proof of insurance.
Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff, and volunteers.
Able to become and maintain CPR/First Aid certification as needed.

Responsibilities

Act as primary scheduler for Second Chance animal intake. Duties include but are not limited to scheduling transfers, coordinating travel, and overseeing animal pick-up and intake procedures.
Carry out preparation for air and ground transports for intakes at Oregon Humane or satellite locations (8001/Rescue) including finalizing candidate manifests, volunteer coordination, skilled animal handling capabilities, data entry. This may include late night intake.
Organize Second Chance transfer logistics with external and internal stakeholders.
Nurture existing relationships with partner agencies and rescues through communication, responsiveness, and attention to detail.
Manage and respond to requests for interagency assistance in a timely, thorough, and professional manner.
Actively collaborate with all Admissions departments across all campuses to monitor inventory of animals in residence at Oregon Humane to achieve established goals, including the optimal mix of dogs and cats from owner release, Second Chance, foster returns, medical, and rescue circumstances.
Serve as lead in candidate selection with a focus on highly adoptable animals.
Understand guidelines for behavioral and medical intake. Submit requests for medical intake and behavior intake as needed.
Monitor communications and provide support or coaching as needed.
Track and record all Credit Card expenses and spending for fuel, travel receipts, and any other purchases.
Safely drive animals between Oregon Humane and partner shelters, rescues, animal welfare organizations and veterinary clinics within the state of Oregon and out-of-state.
Assist with crate assembling, washing, and organizing as needed.
Follow animal transport procedures and guidelines set by the Oregon Humane and ASV Guidelines.
Evaluate animals’ medical and behavior conditions at source shelters and rescues to determine candidate selection for transfer. Complete behavior assessments at source shelters as necessary for animal selection.
Greet and interact with the external agencies, the public, staff, volunteers, and donors in a friendly, professional, and respectful manner. Work to resolve complaints and issues in a productive and collaborative manner.
Work daily with animals of varying size and temperament, handling individual animals in a safe, caring, and respectful manner.
Communicate with and guide the work of assigned volunteers daily to ensure their most effective and efficient utilization. Assist in training volunteers. Observe and give regular feedback about volunteer capabilities and training needs to Volunteer Manager to continuously improve work quality and improve the ability to augment area functionality
Attend staff meetings and trainings as scheduled. On daily basis, read communication log and memos. Perform any other duty as requested by management.