Coordinator - Rewards PT

Casino and•Atlantic City, NJ

1d•Onsite

About The Position

This position is responsible for providing superior customer service, promoting the Bally Rewards program, and assisting with marketing promotions. The role involves building customer relationships, accurately managing customer accounts, and ensuring guest satisfaction. The work environment is diverse, fast-paced, and requires multi-project coordination and the ability to adapt to last-minute changes.

Requirements

Superior customer service skills
Ability to maintain an upbeat and positive attitude
Ability to build relationships with customers
Accurate data entry skills
Ability to promote a program and meet goals
Ability to keep guest information secure and verify accuracy
Ability to provide accurate information about the Rewards program and property
Ability to review player rating screens and issue complimentary items
Ability to batch, count, and assign control tickets
Ability to issue promotional amenities, redeem coupons, and maintain accurate records
Ability to greet and check in guests, issue prizes

Nice To Haves

Experience in a fast-paced, deadline-driven environment
Experience with multi-project coordination
Ability to prioritize and flex to accommodate last-minute requests and changes

Responsibilities

Consistently demonstrate superior customer service skills by displaying outlined service behaviors.
Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next.
Create an atmosphere of luck and celebrate guests’ wins.
Be ready to serve and be informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting.
Anticipate needs and provide fast, flawless service.
Check for satisfaction and effectively resolve service breakdowns when they exist.
Provide a warm farewell and thank guests for visiting.
Introduce the Bally Rewards Tiered Card to new players and replace lost cards for guests.
Accurately enter new customer accounts and make updates to accounts when necessary.
Promote the Bally Rewards program and meet monthly goals.
Build relationships with customers to drive Bally Rewards sign-ups along with email capture.
Ensure initial customer contact is courteous, informative, and thorough.
Display a friendly, positive demeanor while collecting information to grow the Bally Rewards database.
Keep guest information secure and verify accuracy.
Provide customers with accurate information about the Rewards program and property as well as entertainment offered.
Review player rating screens and issue complimentary items in accordance with established policies and procedures for rooms, restaurants, and shows.
Batch, count, and assign control tickets to incoming promotional data.
Assist in the coordination of special promotional events.
Issue promotional amenities, redeem coupons, and maintain accurate records, banks, and inventory control records.
Assist at Marketing Promotions events by greeting and checking in guests, issuing prizes, and other related duties as assigned by supervisor.