Coordinator, Retail Program

Library of Parliament / Bibliothèque du Parlement • Ottawa, ON

2d • CA$83,597 - CA$98,891 • Onsite

About The Position

The Parliamentary Boutique is a fast-paced high profile retail environment that serves parliamentarians, senior officials and a broad range of visitors that is open 7 days a week, almost year-round, achieving a significant volume of sales to parliamentarians and visitors from across the country and around the world.
The services of the Coordinator are required to plan, coordinate and monitors the activities of the Boutique. Reporting to the Retail Program Manager, the incumbent will ensure the smooth operation of the Boutique, with an emphasis on purchasing and inventory management.

Requirements

• A post-secondary degree in a field related to the duties of the position OR an acceptable combination of education, training and experience.
• Experience supervising in a customer service or retail environment.
• Experience preparing financial reports or inventory analysis.
• Experience building and maintaining strong relationships with diverse stakeholders.
• Knowledge of management and operational practice relating to the day-to-day operations of a Boutique (retail sales).
• Knowledge of inventory management procedures for purchasing physical inventory counts, variance management and data organization in accordance with retail industry practices.
• Knowledge of human resources management practices in recruitment, selection process, training, scheduling, budget management, work organization and performance evaluation for a retail team.
• Knowledge of customer service and problem-solving practices.
• Adaptability
• Client focus
• Embracing diversity
• Exemplifying integrity
• Attention to detail
• Teamwork
• Technical and functional capability
• Initiative
• Communication
• Store operations

Nice To Haves

• Experience using automated POS systems and other management software (inventories, reports, etc.).
• Knowledge of procurement (single source, competitive, tendering) and financial management policies, procedures and guidelines.
• Knowledge of product development practice based on consumer habits, a specific mandate, approved visuals and market trends.

Responsibilities

• Organize purchasing efforts, which includes, among other things, analysing supply, following up on customer suggestions, requests for quotes, preparing purchase orders, optimizing replenishment efforts, as well as researching new suppliers and making recommendations for new product development.
• Organize inventory management efforts, including receiving operations, quality control, warehouse organization and security, merchandise transfer, physical inventories, inventory discrepancy adjustments, online inventory system verification, invoice processing, and the preparation of periodic reports.
• Optimize the use and improvement of the in-person and online management/sales platform, in addition to other work solutions that support the Boutique's operations.
• Support and assist in financial control efforts, product development, in addition to collaborating in the recruitment, training and supervision of the team composed of students.
• Actively participate in the development and implementation of client service strategies and effective supervision of the team.

Benefits

• Second language evaluation (bilingual – imperative): CBC/CBC.
• Pre-employment security screening.
• The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.
• We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [email protected].
• Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree