Coordinator, Retail Enablement

Golden Harvest Food Bank Inc•Augusta, GA

8h•Hybrid

About The Position

The Coordinator, Retail Enablement is responsible for the day-to-day management and performance of an assigned territory of retail store and agency partner relationships within Golden Harvest Food Bank’s Retail Enablement function and Retail Rescue Program. This role serves as the primary field contact for assigned partners, fostering strong relationships through regular engagement, routine store visits, onboarding, training, and ongoing operational support. Working within established program standards and priorities, the Coordinator monitors donation activity and pickup performance, maintains accurate program records and systems, addresses routine operational issues, and identifies opportunities to improve program participation, efficiency, and impact. Territory responsibilities are shared among the Manager, Retail Enablement, and two Retail Enablement Coordinators. The Coordinator is expected to independently manage routine territory operations while escalating complex, sensitive, recurring, strategic, or high-impact matters to the Manager, Retail Enablement. This is a temporary position funded through a grant and is contingent upon continued grant support.

Requirements

Relationship Management: Builds and maintains productive relationships with retail partners, agency partners, community stakeholders, and internal teams through professional communication, responsiveness, and consistent follow-through.
Communication: Communicates effectively in both written and verbal formats, delivering clear, accurate, and timely information to a variety of audiences.
Territory Ownership & Accountability: Takes ownership of assigned retailer and agency relationships, manages priorities independently, follows through on commitments, and demonstrates accountability for territory performance and program outcomes.
Organization & Time Management: Balances field activities, partner engagement, administrative responsibilities, reporting requirements, and multiple priorities while maintaining attention to detail and meeting deadlines.
Problem Solving & Decision Making: Identifies operational challenges, evaluates solutions, exercises sound judgment, and takes appropriate action within established guidelines while escalating complex or sensitive matters as needed.
Data Analysis & Performance Monitoring: Collects, maintains, and analyzes program data to identify trends, monitor performance, address concerns, and support informed decision-making.
Training & Partner Development: Effectively trains, coaches, and supports retail and agency partners to promote program compliance, operational success, and continuous improvement.
Customer Service & Professionalism: Provides exceptional service and represents Golden Harvest Food Bank with professionalism, integrity, positivity, and a solutions-oriented approach in all interactions.
Teamwork & Collaboration: Works collaboratively across departments and with external partners to achieve shared goals, strengthen partnerships, and support organizational priorities.
Adaptability & Continuous Improvement: Demonstrates flexibility in response to changing priorities, program needs, and field conditions while identifying opportunities to improve efficiency, participation, and program performance.
Technology Proficiency: Demonstrates proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, Forms, and Teams, and effectively learns and utilizes additional systems, databases, and reporting tools.
Food Safety & Program Compliance: Maintains knowledge of food safety, food handling, product recovery, and reporting requirements while consistently adhering to program standards, organizational policies, and standard operating procedures.
Field Engagement: Builds credibility and trust through regular site visits, in-person partner engagement, field observations, and active participation in retailer and agency support activities.
Strategic Thinking & Growth Mindset: Identifies opportunities to expand donation activity, strengthen partner participation, improve territory performance, and enhance the overall effectiveness of the Retail Rescue Program.
Travel Requirements: Possesses a valid driver's license, reliable transportation, and the ability to travel throughout Golden Harvest Food Bank's service area as needed.
Associate's degree in Business, Nonprofit Management, Supply Chain, Community Services, or a related field preferred; an equivalent combination of education, training, certifications, and relevant professional experience may be considered.
Minimum of one year of experience in program coordination, account management, customer service, retail operations, grocery, food banking, logistics, community partnerships, nonprofit operations, or a related field preferred.
Demonstrated ability to independently manage relationships, schedules, assigned accounts, territories, projects, or comparable responsibilities while maintaining accountability and achieving results.
Experience building and maintaining productive relationships with external partners, customers, retailers, nonprofit organizations, community-based organizations, or other stakeholders preferred.
Experience utilizing databases, reporting systems, dashboards, CRM platforms, or similar tools to track activity, maintain accurate records, and support performance monitoring.
Familiarity with food donation programs, retail food recovery, food safety practices, grocery operations, or hunger-relief programs preferred.
Working knowledge of Feeding America systems, including MealConnect, Ceres, or other food recovery and reporting platforms preferred.
Must possess and maintain a valid driver's license; this position does not require a Commercial Driver's License (CDL).
Must successfully obtain ServSafe Food Safety Certification within six months of hire.
Must be able to successfully pass applicable background checks, motor vehicle record (MVR) checks, and drug screening requirements.

Nice To Haves

Associate's degree in Business, Nonprofit Management, Supply Chain, Community Services, or a related field preferred
Minimum of one year of experience in program coordination, account management, customer service, retail operations, grocery, food banking, logistics, community partnerships, nonprofit operations, or a related field preferred
Experience building and maintaining productive relationships with external partners, customers, retailers, nonprofit organizations, community-based organizations, or other stakeholders preferred
Experience utilizing databases, reporting systems, dashboards, CRM platforms, or similar tools to track activity, maintain accurate records, and support performance monitoring.
Familiarity with food donation programs, retail food recovery, food safety practices, grocery operations, or hunger-relief programs preferred.
Working knowledge of Feeding America systems, including MealConnect, Ceres, or other food recovery and reporting platforms preferred.

Responsibilities

Manage day-to-day Retail Enablement activities within an assigned territory of retail stores and agency partners, including relationship management, field support, issue resolution, follow-up, and program execution.
Develop and execute store engagement and visitation plans to strengthen retailer participation, donation activity, and overall program performance.
Build and maintain productive relationships with store leadership, retail staff, agency partners, and other stakeholders supporting Retail Rescue operations.
Train and support retail and agency partners on donation procedures, food safety requirements, reporting expectations, MealConnect, and Retail Rescue program standards.
Monitor donation volume, pickup reliability, reporting compliance, store participation, agency performance, and overall territory health; address routine concerns and identify opportunities for improvement.
Identify opportunities to increase donations, expand store participation, improve agency coverage, and strengthen territory performance; provide recommendations to the Manager, Retail Enablement for approval.
Resolve routine operational concerns related to communication, scheduling, pickups, reporting, and donation quality, escalating complex, recurring, sensitive, or high-impact issues as appropriate.
Evaluate agency partner capacity and operational readiness; recommend store assignments and support approved onboarding, transitions, and partnership development activities.
Conduct site visits and field observations to assess program execution, identify training needs, address operational challenges, and support continuous improvement.
Review MealConnect, Ceres, and other operational data to monitor performance, ensure reporting accuracy, identify trends, and support informed decision-making.
Maintain accurate records, contact information, schedules, assignments, dashboards, trackers, and other program documentation.
Identify service gaps, capacity constraints, reporting irregularities, and growth opportunities within the assigned territory and implement routine corrective actions within established authority.
Support agency capacity-building efforts through training, resource development, grant-funded investments, and other approved initiatives that strengthen retail rescue operations.
Assist with the implementation of Retail Enablement goals, standard operating procedures, workflows, performance standards, strategic initiatives, and grant-funded activities.
Provide accurate documentation and supporting information for grant reporting, deliverables, metrics, and compliance requirements.
Collaborate with Operations, Development, Marketing, and other internal teams to support retailer engagement, donation growth, partner success, storytelling, and program effectiveness.
Participate in Feeding America trainings, meetings, peer-learning opportunities, and other professional development activities related to Retail Rescue and food recovery.
Maintain current knowledge of food safety, food handling, product donation, reporting requirements, and Retail Rescue best practices.
Provide territory cross-coverage and operational support during staff absences, vacancies, special projects, and changing program needs.
Represent Golden Harvest Food Bank with professionalism, sound judgment, exceptional customer service, and a solutions-oriented approach while fostering strong relationships with internal and external partners.
Perform other duties as assigned to support the success of the Retail Rescue Program and Golden Harvest Food Bank's mission.