Coordinator, Resident Support Services ($29.62)
Irvine Company•Irvine, CA
•Onsite
About The Position
The Coordinator, Resident Support Services is responsible for the coordination of repairs and execution of resident relocations during the initial phase of all remediation projects. This high-touch, customer-facing role orchestrates the remediation process, acting as the liaison between internal teams from the initial damage scope review through remediation start.
Requirements
- High School Diploma or GED (or equivalent experience).
- 1 - 3 years of relevant work experience
Responsibilities
- Conducts introductory calls with residents, reviews project scope, and coordinates relocation logistics to successfully initiate remediation repair work.
- Proactively identifies and escalates priority issues to the Manager and/or appropriate departments to mitigate risk and prevent delays.
- Addresses resident concerns and escalations, thoroughly documenting the issue and tracking its resolution while proposing immediate solutions to maintain project momentum.
- Identifies opportunities to increase efficiency and proactively anticipates resident needs, ensuring a premium customer experience.
- Maintains a comprehensive understanding of remediation and rebuild structures, utilizing internal resources to ensure all policy and process information provided to residents is accurate.
- Confirms schedules, and follows up on all remediation cases, ensuring timely and compliant project starts.
Benefits
- paid time off
- matching 401(k)
- health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
