Coordinator - Rehab Administration

Trinity Health•Muskegon, MI

1d•Onsite

About The Position

This is a float position that will provide coverage to our outpatient therapy locations as well as support our Rehab Scheduler. Hours will vary depending upon which outpatient rehab clinic requires coverage but typical hours would be 7 am to 5:30 pm on weekdays. The position summary outlines that the role will utilize independent judgment to provide clerical and administrative support to outpatient rehab clinics, Wound clinic and/or Hyperbaric clinic, staff, patients and referral sources. Responsibilities include scheduling new evaluations and repeat visits, registering and pre-registering patients in EMR, verifying patient demographics and insurance information, processing payments, creating and interpreting reports, and maintaining medical records in accordance with HIPAA standards. The role also involves obtaining, documenting, and tracking patient insurance authorization and benefits, and investigating charge errors and payment denials. Experience within a health care office setting, strong customer service, communication skills, and the ability to multi-task are required.

Requirements

Level of knowledge equivalent to that ordinarily acquired through completion of high school.
Excellent typing skills.
Well-developed communication skills both verbally and in writing.
Ability to communicate efficiently with individuals and groups representing diverse perspectives.
Superior customer service skills.

Nice To Haves

Experience within a health care office setting.
Associate's degree with medical certification.
Two years' experience with insurance authorization/benefit verification in a healthcare office.
Medical terminology class or knowledge of medical terminology, anatomy and physiology.
Familiarity with Microsoft Office programs.
Familiarity with healthcare systems.

Responsibilities

Scheduling new evaluations and repeat visits in the current scheduling system.
Pre-registering and registering patients in the current registration system, including verifying patient demographics and insurance information.
Obtaining, documenting, and tracking patient insurance authorization and benefits.
Investigating and correcting charge errors.
Working the departmental payment denial report.
Answering a multi-line phone, routing calls, taking messages, and returning phone calls.
Sending correspondence to insurance companies and physician offices.
Sending plans of care to physician offices for signature, recording when faxed, and re-sending if not received.
Handling all incoming department faxes and routing them to the appropriate staff.
Scanning patient paperwork and signed plans of care into the current documentation system.
Copying patient paperwork for patient packets, patient records for medical requests, and other needs.
Collecting patient copays and recording them in the current payment processing system.
Creating, processing, and making copay deposits utilizing appropriate reports from the current payment processing system.
Processing medical record requests and managing medical records in accordance with HIPAA standards.
Creating and interpreting routine reports and correspondence.
Working documents such as safety rules, operating and maintenance instructions, procedure manuals, and standard work documents.
Performing all other duties as required.