Coordinator, Program Operations - Europe Programs

Road Scholar•Boston, MA

9d•Remote

About The Position

Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Operations Coordinator is a US-based member of the Operations Team and supports various members of the International Programs team in the smooth operations of Road Scholar programs (Europe). The Coordinator works closely with educational travel partners and/or cruise lines, other vendors and staff to achieve and maintain high NPS scores on programs. Road Scholar offers a remote work environment. The compensation for this non-exempt/hourly position is $23.40 per hour. Due to this position supporting programs in the Europe, we are seeking applicants who are able to work in Eastern Time Zone.

Requirements

To be an organized professional with 1-2 years administrative or relevant experience
Pro-active, motivated individual who is results-oriented
Experience in a fast-paced business environment
Excellent customer service skills with a focus on anticipating and resolving issues proactively
Analytical skills and high attention to detail essential
Excellent verbal/written communications, interpersonal, and problem solving skills
Ability to work collaboratively in a multi-functional team environment
Strong system skills; comfortable in a complex database environment
Ability to travel in the position when needed

Nice To Haves

Bachelor’s degree preferred or equivalent experience

Responsibilities

Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.
Liaise with our Customer Service team providing timely communication regarding participants’ program questions and special requests, to find solutions and encourage enrollments.
Work with the program operations team and to ensure that program materials are completed accurately and on time, all procedures for managing programs are followed, and complete and accurate information has been submitted.
Arrange and confirm program details and logistics such as hotel nights, field trips, transfers, meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.
Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines.
Review, triage and action program changes when complications occur prior to and during programs.
Assist in preparing group leaders and on the ground staff for upcoming departures.
Review and reconciliation of financial details and invoices for vendors, staff and other program expenses.
Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time.
Develop comprehensive knowledge of program content and destinations.
Will be required to attend and work on certain programs related to the position.