Coordinator, Product Operations (Part Time)

NHL•New York, NY

1d•Hybrid

About The Position

The National Hockey League is committed to creating compelling digital experiences that bring the excitement of hockey to fans around the globe, while supporting and empowering our 32 member Clubs to do the same. We are seeking a Coordinator, Digital Platforms to join our team and help achieve our mission. Our team’s portfolio includes digital products such as the NHL App, NHL.com, NHL.TV, streaming and connected device apps, plus support for all 32 Club.com sites and other digital properties & platforms as needed. In this role, you will work with a team of dedicated content creators, producers, sponsorship and marketing experts across the NHL and Clubs, while partnering with product managers, project managers, designers and engineers both inside our organization and at best-of-breed vendors across the globe. Our ideal Product Ops Coordinator knows how to juggle priorities in real-time, build relationships, guide producers on best practices while empowering them to “fish for themselves,” and provide first-line production & operations support to help deliver success for the business, the fans, and the team itself. Your day-to-day will focus on support for Clubs and NHL Product Production & Operations, reporting directly to Product Ops Manager, Digital Platforms. This is an outstanding opportunity for a hockey enthusiast, with first-line responsibility as to how our digital platforms present our games, teams and players directly to our fans, deepening the relationship between the NHL and its global fanbase and making an impact on NHL’s business objectives in a rapidly growing and transforming industry.

Requirements

A knowledge of hockey and a firm comprehension of its history, rules, and culture.
Bachelor’s degree.
Mature, highly organized individual with attention to detail and strong follow-through.
Reliable, self-starting team player with a positive, energetic attitude, prepared to work nights/weekends during specific events and times during the hockey season alongside teammates and colleagues who have a passion for bringing hockey to the masses!
A knack for learning how to use various digital tools and platforms.
A compelling communicator with strong written and verbal skills.

Nice To Haves

Preferred Experience working in Content Management Systems to produce sites and operate platforms a plus.
Experience working in Deltatre’s Forge and Page Builder.
Experience working in a remote environment & clearly communicating with colleagues.
Experience with live streaming and VOD operations.

Responsibilities

Gamenight support for league and club escalations.
Maintain document control, logs, task assignment lists.
Execute troubleshooting steps for a range of reported issues and properly escalate to appropriate channels when troubleshooting fails.
Serve as a point of contact for Clubs, to support their use of our tools to power their site production and operate their digital platforms.
Work with the various internal groups (e.g., content, marketing, sales, production) to execute projects and digital commitments.
Page/Site Building & Updating: Ongoing projects as time allows, working on building out pages, hubs, sites etc. in Forge, REACT PB and other content management tools.

Benefits

Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
Access to our Employee Assistance Program (EAP) to support mental, physical, and financial health.
Access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus.
Comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child. Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.
Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.
Hybrid work schedules are available for a majority of our roles.
Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.
Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.
Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more.