Coordinator, High Jewelry - The Landmark, NYC

Tiffany & Co.•New York, NY

2d•$26 - $32•Onsite

About The Position

At Tiffany & Co., we create exceptional experiences that celebrate life’s most meaningful moments. At The Landmark, Tiffany & Co.’s global flagship, this is elevated through highly personalized client engagement and world-class events. The Private Client Coordinator serves as a key operational and client experience partner to the Private Client Team. This role supports the execution of exceptional client experiences before, during, and after appointments while ensuring seamless coordination of product, hospitality, sales operations, and client development initiatives. The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about delivering world-class luxury experiences.

Requirements

2–4 years of experience in luxury retail, hospitality, client services, sales support, or executive coordination.
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to operational excellence.
Excellent verbal and written communication skills.
Demonstrated ability to build collaborative relationships across multiple business functions.
Proficiency in CRM platforms, Microsoft Office Suite, and clienteling systems.
Passion for luxury service, client experience, and relationship management.

Nice To Haves

Experience supporting High Jewelry, Fine Jewelry, Luxury Retail, Private Client, Hospitality, or VIP clientele.
Knowledge of clienteling practices and luxury relationship management.
Experience coordinating events, gifting programs, or elevated client experiences.

Responsibilities

Coordinate all pre-appointment logistics to ensure a seamless client experience, including product sourcing, transfers, and availability for client appointments.
Partner with Merchandising, Product Control, Transportation, and Sales teams to facilitate timely product movement and ensure all requested pieces are prepared for presentation.
Collaborate with Concierge and Hospitality teams to reserve private salons, arrange amenities, coordinate store experiences, and facilitate special requests.
Support Private Client Advisors during appointments through product management, floor navigation, and cross-functional partnership to ensure flawless execution.
Manage post-appointment deliverables including valuations, product presentations, product information sheets, invoices, and other client-facing materials.
Coordinate with Merchandising, Shipping, and Operations teams to ensure accurate fulfillment of sales orders and client deliveries.
Maintain client wish lists, purchase preferences, and product interests to support future client development opportunities.
Assist with gifting initiatives, special occasions, holiday programs, and personalized client touchpoints.
Support the daily presentation and maintenance of High Jewelry and Masterpiece displays.
Provide floor coverage and operational support as business needs require.
Process sales transactions and support client purchases in partnership with the Private Client team.
Ensure all client interactions reflect Tiffany & Co.'s elevated standards of luxury service and hospitality.
Partner with Private Client Advisors on client outreach initiatives and relationship-building activities.
Support reservation bookings, gifting experiences, event follow-up, and personalized client engagement opportunities.
Maintain accurate and comprehensive client profiles, including preferences, milestones, family information, special dates, and biographical details.
Assist with client event preparation, attendance tracking, and follow-up activities.
Maintain accurate records and reporting through Tiffany's clienteling and operational platforms, including Salesforce & Brilliance, Compass, and High Jewelry Application.
Update and maintain client profiles and contact information in Salesforce & Brilliance.
Record client appointments and interactions in Salesforce & Brilliance.
Track outreach activities and event participation in Salesforce & Brilliance.
Document client preferences, special dates, and relationship-building opportunities in Salesforce & Brilliance.
Monitor sales order status and fulfillment in Compass.
Track shipment and delivery details in Compass.
Manage order-related client communications in Compass.
Monitor repairs, invoices, and transaction documentation in Compass.
Create product presentations, lookbooks, and product sheets using the High Jewelry Application.
Research product availability, location, and collection information using the High Jewelry Application.
Support High Jewelry event planning through assortment management and product visibility using the High Jewelry Application.