Coordinator - Point of Care Testing (Relationship Coordinator)

Henry Ford Health • Detroit, MI

1d

About The Position

The Coordinator - Point of Care Testing (Relationship Coordinator) travels across sites to support communication of process changes, resolve workflow questions, and promote alignment with PALM standards. The role supports defect management to improve specimen quality, escalates concerns to appropriate teams, and may provide regulatory guidance for Physician Office Laboratories (POL) related to CLIA compliance. The Coordinator also contributes to systemwide standardization, strategic relationship building, and quality improvement initiatives.

The position leads the preparation and delivery of training programs to improve quality standards for PALM and point-of-care activities beyond the traditional laboratory setting. It develops and maintains point-of-care operating procedures in PALM-approved standardized formats, ensuring they remain current and comply with accrediting and regulatory requirements. The Coordinator gathers and analyzes quality data to identify improvement opportunities and inform educational initiatives, partners with caregivers and healthcare workers to develop staff training, and works cross-functionally to promote a culture of quality and compliance.

Requirements

• Bachelor's degree in chemical, physical, biological, or clinical laboratory science, medical technology, or Allied Health Administration from an accredited institution.
• At least three years of progressive responsibility, including demonstrated leadership qualities in an accredited laboratory.
• Certification as MT (ASCP), MLS (ASCP), CLS (NCA), MLT (ASCP), or CLT/NCA.

Responsibilities

• Travel across sites to communicate process changes, resolve workflow questions, and promote alignment with PALM standards.
• Support defect management to improve specimen quality and escalate concerns to appropriate teams.
• Provide regulatory guidance for Physician Office Laboratories (POL) related to CLIA compliance, as needed.
• Contribute to standardization efforts, strategic relationship building, and quality improvement initiatives across the system.
• Prepare and deliver training programs designed to improve quality standards for PALM and point-of-care activities outside the traditional laboratory setting.
• Develop and maintain point-of-care operating procedures using PALM-approved standardized formats and ensure compliance with accrediting and regulatory requirements.
• Gather and analyze quality data and use insights to support educational initiatives and continuous improvement.
• Partner with caregivers and healthcare workers to develop staff training programs and ensure point-of-care laboratories meet accrediting and regulatory standards.
• Collaborate cross-functionally to promote awareness and a culture of quality and compliance across the organization.

What This Job Offers

• Job Type: Full-time