Coordinator, People Operations

Sirius XM•Atlanta, GA

About The Position

As a Coordinator, People Operations, you will play a critical role in delivering a seamless and high-quality employee experience across the organization. Serving as the front line of People + Culture support, you will ensure operational excellence through accurate transaction processing, responsive service delivery, and continuous process improvement. This role is essential to maintaining data integrity, supporting scalable People systems and programs, and enabling our broader People team to focus on strategic initiatives that drive business impact.

Requirements

Experience in People Operations, HR Operations, Shared Services, or a similar HR support environment.
Experience supporting high-volume HR transactions and/or interview scheduling preferred.
Bachelor’s degree or equivalent combination of education and relevant experience required.
Internship experience may be considered in lieu of professional experience.
Hands-on experience with HRIS systems; Workday strongly preferred.
Experience with HR ticketing systems such as JIRA or ServiceNow (SNOW).
Experience leveraging automation and AI tools (e.g., ChatGPT, Gemini, workflow automation tools) to improve efficiency and enhance service delivery.
High attention to detail with strong data accuracy skills.
Clear written and verbal communication skills; ability to explain complex information effectively to employees at all levels.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Customer service mindset with a positive, solutions-oriented approach.
Strong critical thinking and problem-solving abilities.
Ability to maintain confidentiality, integrity, and professionalism.
Proactive, self-motivated, and comfortable working independently and collaboratively.
Ability to support dispersed stakeholders across multiple locations and, when needed, flexible coverage across time zones.
Must have legal right to work in the U.S.

Responsibilities

Serve as Tier 1 support for People Operations inquiries
Manage inbound cases in ServiceNow and respond to employee and manager inquiries about HR processes, systems, and policies.
Ensure all requests are addressed within established service level agreements (SLAs); escalate complex issues to Tier 2/3 specialists as needed.
Deliver a high level of customer service and ensure client satisfaction in every interaction.
Support employee lifecycle administration
Process a high volume of HR transactions accurately and efficiently.
Support full-cycle onboarding activities, including processing hires and ensuring a timely completion of required documentation.
Maintain data quality and compliance
Ensure data accuracy and integrity through regular audits, reporting, and system maintenance within Workday and other HR systems.
Run and manipulate reports in Excel to support analysis, compliance, and business needs.
Maintain confidential employee records in accordance with company retention policies.
Support routine correspondence such as employment verifications and unemployment claims.
Drive operational excellence and continuous improvement
Identify opportunities to streamline processes and improve efficiency by better leveraging system capabilities and automation tools.
Participate in system updates, enhancements, and People + Culture projects and initiatives.
Contribute to user adoption efforts and assist with system training support where applicable.
Support People Operations coordination activities, such as job postings and interview scheduling as needed.
Perform other duties as assigned.