Coordinator - Patient Engagement - AS Quality Management/Patient Engagement - Full Time - 8 Hour - Days

John Muir Health • Walnut Creek, CA

39d • Onsite

About The Position

The Patient Engagement Coordinator plays a key role in building and maintaining positive relationships between healthcare providers and patients, ensuring an exceptional patient experience throughout the care journey. The coordinator serves as a liaison between patients, their families, and the healthcare team, addressing and responding to concerns from both inpatient and outpatient settings within the John Muir Health system.

Requirements

• Associate's Degree – Required or 2 plus years in healthcare
• 2+ Healthcare patient engagement experience
• Relationship based communication
• Strong interpersonal skills
• Excellent written and communication skills
• Data analytics
• Excel and PowerPoint
• Knowledge of health IT systems including Electronic Health Records (i.e. Epic)

Nice To Haves

• Bachelor’s degree in healthcare management or related field

Responsibilities

• Building and maintaining positive relationships between healthcare providers and patients.
• Ensuring an exceptional patient experience throughout the care journey.
• Serving as a liaison between patients, their families, and the healthcare team.
• Addressing and responding to concerns from both inpatient and outpatient settings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree