Coordinator, Partnerships & Premium Service | Cincinnati Open

ASM Global•Cincinnati, OH

3d•Onsite

About The Position

The Coordinator, Partnerships and Premium Service plays a dual support role across the partnerships and premium seating teams for the Cincinnati Open. This full-time position is responsible for assisting with sponsor activation, client engagement, premium hospitality operations and event execution before, during and after the Cincinnati Open tournament. The Coordinator, Partnerships and Premium Service assists the team in meeting the short-and-long-term needs of a growing organization. Independence, initiative, and a willingness to learn will make this individual an ideal addition to our team in a role that has the possibility of growth opportunities. This position may require long hours, evenings, and weekends as required to support events and tournaments. This role will report to the Director, Partnerships & Premium Service.

Requirements

Bachelor’s Degree (4-year degree) required.
1-3 years of experience in sports hospitality, events, sponsorship, customer service or premium sales support preferred.
Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment
Exceptional standards of customer service coupled with strong interpersonal and communication skills.
Ability to manage multiple priorities and deadlines with excellence.
Meets deadlines and takes accountability and ownership of responsibilities.
Ability to work independently and manage multiple priorities.
Proficiency in Microsoft Office and CRM/ticketing platforms preferred.

Responsibilities

Recommend process improvements to enhance efficiency, productivity, and custom service
Execute partner fulfilment, including those in corporate partnership agreements and sponsor deliverables.
Organize sponsor activation logistics, signage, hospitality and promotional assets.
Lead as point of contact for sponsor communications and day-to-day requests.
Oversee onsite sponsor activation setup and tournament operations for select partners.
Track partnership inventory, deadlines and reporting materials.
Lead preparation for partnership recaps, presentations and client reporting.
Manage assigned partners and associated assets ensuring exceptional customer service and further developing strategic revenue growth.
Provide high level customer service to premium seating clients, suite holders and hospitality guests.
Manage ticketing, parking passes and premium access as needed.
Ensure exceptional guest experiences through supporting in-tournament premium hospitality areas.
Respond to client inquiries regarding seating packages, amenities, and tournament logistics.
Facilitate premium gifting, welcome materials, and ongoing hospitality communications.
Work closely with operations, ticketing, and guest services teams to resolve client needs efficiently.
Prepare premium service recap decks for both tournament wide experiences as well as premium client meetings.