Coordinator, Partner Success

Samuel, Son & Co. • Waterloo, ON

19h • Onsite

About The Position

As a key member of the Partner Services team, the Partner Success Coordinator plays a vital role in supporting the successful delivery of industrial automation services. This position is responsible for managing the administrative, documentation, and coordination aspects of the Partner Services business, enabling the Service teams to focus on technical support, customer relationships, and strategic decision-making. This role is well-suited for an individual looking to grow into a Project Manager position over time, gaining hands-on exposure to automation projects, service operational execution, and cross-functional collaboration.

Requirements

• Post-secondary education in engineering, engineering technology, business, or a related discipline.
• 1–3 years of experience in a project coordination, engineering support, or administrative role within an industrial or automation environment.
• Proficiency with Microsoft Excel, Word, PowerPoint.
• Experience and exposure with ERP and CRM tools; i.e. Microsoft Dynamics
• Strong written and verbal communication skills in English.
• Valid driver’s license and ability to travel occasionally to customer sites, as required.

Nice To Haves

• Working knowledge of industrial automation systems and terminology is an asset.
• AutoCAD exposure is an asset.
• Ability to read and understand technical drawings and documentation is an asset.

Responsibilities

• Support the Partner Service team in the planning, execution, monitoring, and closeout of industrial automation service work.
• Take ownership of order execution ensuring a smooth handoff from our front end team and a positive customer experience.
• Assist in developing and maintaining service schedules, budgets, and resource forecasts.
• Prepare customer business status reports for internal and external stakeholders.
• Organize and maintain customer records and technical documentation in accordance with company standards.
• Act as a central point of coordination between engineering, procurement, manufacturing for Partner Services.
• Support internal and external customer review meetings.
• Assist with customer communication by coordinating document exchanges, meeting schedules, and progress updates as needed.
• Coordinate with supply chain and suppliers to track material orders, delivery dates, and documentation.
• Help ensure service execution and projects adhere to internal processes, quality standards, and contractual requirements.
• Support resource planning and scheduling activities under the guidance of the Service Manager.
• Participate in process improvement initiatives within the Partner Services team and Project Management Office.
• Identify opportunities to improve administrative tools, templates, and workflows.
• Gain exposure to leadership activities with the intent of progressive responsibility growth into a Project Manager role.
• Support project handoffs and post-project reviews with lesson-learned documentation.

Benefits

• The expected compensation range for this position is $57,600 - $79,200. This range includes base pay and target variable pay.
• We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work.
• If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees