Coordinator - Operations

Airgas•Cheyenne, WY

3d•Onsite

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for an Operations Coordinator in Cheyenne, WY! We are looking for you! As an Ops Coordinator you will take inbound calls to support and address customer concerns and questions, with a focus on processing and researching customer orders using our SAP computer system. This person may at times make outbound calls to proactively receive orders as well as complete research about the progress of an order. The representative may route calls to other departments if deemed necessary, and will work closely with AR, Admin, Sales Reps, and branches to collaborate to find solutions for customer inquiries. The focus will be to use product knowledge, customer service tools, and acquired sales skills to effectively support and care for each customer in a professional manner. You will also be responsible for billing and inventory management. Along with filing FDA paperwork, and ensuring FDA Compliance in the plant. Provide excellent customer service to our walk in and remote customers Connects customers with and provides industrial, medical and specialty gasses, welding supplies and related equipment to customers Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Arranges for delivery of cylinders and hard-goods. Stocking and ordering of plant supplies Filing paperwork Maintain open communication on daily needs

Requirements

Computer skills with comprehensive knowledge of computer order entry systems
Excellent communication skills
Ability to work independently and under some pressure to meet deadlines
Ability to routinely lift 25 - 50 lbs., and occasionally lift 51 - 80 lbs., frequent bending
Valid employment authorization in the U.S. and must not require visa sponsorship now or in the future
Ability to operate a forklift and become certified
Must be able to work overtime, when necessary

Nice To Haves

Setup and promotion of welding equipment and processes
Some experience in handling compressed gases
Customer service or sales experience
Prior forklift experience

Responsibilities

Take inbound calls to support and address customer concerns and questions
Process and research customer orders using SAP computer system
Make outbound calls to proactively receive orders
Complete research about the progress of an order
Route calls to other departments if deemed necessary
Collaborate with AR, Admin, Sales Reps, and branches to find solutions for customer inquiries
Use product knowledge, customer service tools, and acquired sales skills to effectively support and care for each customer
Responsible for billing and inventory management
File FDA paperwork
Ensure FDA Compliance in the plant
Provide excellent customer service to walk-in and remote customers
Connect customers with industrial, medical and specialty gases, welding supplies and related equipment
Advise customers on equipment and materials needed and procedures to follow
Arrange for delivery of cylinders and hard-goods
Stocking and ordering of plant supplies
File paperwork
Maintain open communication on daily needs