Coordinator, Operations

The Aldo Group Inc / Le Groupe Aldo Inc. • Montreal, QC

8d

About The Position

The Operations Coordinator is a key member of the Demand Management team, supporting the accurate and timely execution of wholesale customer orders for Aldo / APS Brands. This role is essential to ensuring on-time delivery and order accuracy, while providing visibility of issues and delays to our internal teams. We’re looking for a detail-oriented, organized, and curious professional who enjoys working with data, thrives in a fast-paced environment, and is passionate about delivering great service.

Requirements

• Positive, proactive attitude with strong curiosity and adaptability
• Fluent in French and English; role involves international communication where English is the primary business language
• Excellent organizational skills and strong attention to detail
• Strong proficiency in Microsoft Excel, including working with large datasets, formulas, pivot tables, lookups, and reporting
• High confidence using Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Strong written and verbal communication skills with a customer-focused mindset
• Willingness to support the team beyond core responsibilities

Nice To Haves

• Customer service experience in wholesale or supply chain
• SAP or ERP experience

Responsibilities

• Process and manage wholesale outbound orders in SAP from entry to fulfillment
• Maintain an accurate order book and provide visibility using SAP, BI tools, and Excel reports
• Build and analyze Excel files using Pivot Tables, VLOOKUP/XLOOKUP, and data reconciliation
• Manage customer-specific delivery SOPs and compliance requirements
• Monitor demand to support accurate production planning
• Partner with Distribution, Logistics, and Account Management teams to minimize delays and ensure order accuracy
• Deliver best-in-class customer service by managing inquiries, issues, delays, and claims
• Identify sales opportunities through product and operational support
• Support team members with cross-training, documentation, and additional tasks as needed

Benefits

• meaningful recognition
• flexible work options
• great on-site perks
• generous discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed