Coordinator, Operations & Events

Vanderbilt University•Nashville, TN

1d•Onsite

About The Position

The Coordinator of Operations and Events is part of the Student Centers department within Student Affairs at Vanderbilt University and is a key individual contributor responsible for managing and executing events in facilities across campus for members of the Vanderbilt and Nashville community. This position also manages student staff that work within student centers spaces and directly supports student organizations. This position requires an energetic, responsive, inclusive, and hands-on leader who has strong customer service and communication skills, excellent organizational and critical thinking capabilities, and an ability to solve problems effectively and efficiently. Reporting directly to the Senior Coordinator, the Operations and Events Coordinator has the ability to engage with student leaders and student organizations, sell and market event spaces to all stakeholders and execute large-scale events. The Coordinator of Operations and Events will manage daily operations in multiple Student Center facilities to support student engagement opportunities. This includes formal and informal engagement for our student organizations, including providing space for and supporting meetings, performances and any other engagement opportunities for our students. In addition, this position will support meetings and events for faculty, staff and community members, including, but not limited to banquets, conferences, and receptions. They will supervise student staff who operate the Student Centers information desks and set-ups while providing outstanding hospitality and customer service to visitors and guests.

Requirements

A Bachelor’s degree is required.
Two years of related experience is preferred.
Proven customer service and event management experience is preferred.
Experience managing, supervising or training student staff or similar preferred.
Experience working with or advising student leaders and student organizations within a university setting preferred.
Proven ability in establishing and maintaining relationships with clients and vendors of all backgrounds, identities, and experiences is preferred.
Proven ability to manage diverse large-scale, high-risk, multi-faceted events and/or conferences is preferred.

Nice To Haves

Master’s degree in Higher Education, Student Affairs, Hospitality Management, or related field is preferred.

Responsibilities

Oversee and coordinate all aspects of events in the Student Centers including, but not limited to, logistics, a/v, staffing needs, housekeeping requests, accessibility needs, plant operations requests, outside rentals, security, and invoices to assure their success and compliance with Student Centers and University Risk Management regulations.
Works with clients to plan and execute their events (banquets, receptions, conferences, lectures, meetings, concerts, theatrical shows, etc.).
Creates quotes and invoices for events.
Uses Event Management System (EMS) to track reservations within Student Centers spaces.
Collaborates with others in the department to prioritize facility improvements that best support successful events and client experiences.
Be proactive in resolving problems, troubleshooting, and answering inquiries to ensure successful events.
Inspect and maintain the Student Centers facilities on a daily basis, including: keeping inventory of supplies and equipment, submitting work orders and reports, assisting with renovation projects and building recommendations to improve operations in our facilities.
Provide excellent customer service and information efficiently and effectively for visitors, clients, and building associates in order to create a safe, inclusive and welcoming environment.
Establish and maintain relationships with key stakeholders (i.e. catering, vendors, VUPD, Traffic & Parking, building associates, etc.) in order to build successful events and building operations.
Assist student organizations in facilitating and planning successful events and programs that support and celebrate student experiences and adhere to University policies.
May serve as an advisor for student organizations, assisting with goal-setting, attending student organization executive board meetings and providing support for student leaders.
Support student organization initiatives with regards to advocacy, inclusivity and diversity education to improve the experience for all members.
Inform students of changes to student organization policies and procedures that enable them to more effectively manage their organization.
Utilize budgeting skills to support successful financial management and use of Oracle by student leaders and organizations.
Recruit, hire, train, schedule, and supervise student staff to assist in Student Centers operations, including event management and event setups.
Provide excellent hospitality and event services to customers and clients utilizing the event spaces.
Effectively train other coordinators and support staff on policies and procedures to create successful team relationships and event management.
Contribute to the broader mission and objectives of Student Affairs and the University by serving on divisional and institutional committees, task forces, and working groups.
Actively participate in key divisional initiatives and events, including Move-In Day and all-division meetings and gatherings.
Maintain a working knowledge of relevant university policies, procedures, and systems—such as those related to travel, procurement, expense, and time reporting—to ensure effective, compliant, and responsible operations.
Demonstrate a collaborative spirit by supporting divisional colleagues and engaging in efforts that advance shared goals and strategic priorities.