Coordinator, Office Services

State Teachers Retirement System of Ohio•Columbus, OH

2d•Onsite

About The Position

The State Teachers Retirement System of Ohio (STRS Ohio) is seeking a Coordinator, Office Services to join the Office Services team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving nearly 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion as of June 30, 2025, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Requirements

Associate’s degree and two years of related experience, including leadership experience in a customer service environment preferred.
Capacity to handle multiple work priorities simultaneously.
Ability to effectively set clear goals, delegate responsibilities, ensure and monitor progress and provide timely feedback to staff and management.
Considerable standing, walking and carrying of office supplies, pension informational material, packages and mail internally and between external locations.
Must be either a U.S. citizen or possess proper legal authorization to work in the U.S. for the type of job being sought.
Applicants must be authorized to work in the United States without the need for visa sponsorship.

Nice To Haves

leadership experience in a customer service environment

Responsibilities

Monitor work productivity of team members to ensure STRS Ohio standards are met.
Compile statistical data to measure accuracy and efficiency of the performance of individual team members and the team.
Provide leadership, coaching, mentoring and training for team members within office services.
Make recommendations for process improvements and supervise any enhancements to those processes.
Provide technical support and guidance to team members, assist them in handling complex and difficult cases and serve as the subject matter expert.
Participate in aspects of the Performance Management Process by providing input on annual accountabilities for associates based on goals of the department and projects defined in the annual plan, coaching and mentoring around accountabilities and competencies and participating in annual performance reviews.
Resolve escalated problems with customers and other internal departments.
Participate and attain knowledge of all responsibilities within office services.
Fill in for office services manager when needed.
Maintain and revise procedures, forms, manuals, training materials, scheduling, absence reporting, productivity spreadsheets and all computer applications used by office services.
Manage and maintain duty rotations in office services.
Implement office services policies and monitor compliance.