Coordinator of High School Programs and Services

Texas Southmost College•Austin, TX

5d•Hybrid

About The Position

The Coordinator of High School Programs and Services coordinates the provision of enrollment services for dual credit programs, to include program recruitment, student admission and registration, and transition activities. This role supervises assigned staff and provides support to the Director of High School Programs for college initiatives. The position involves overseeing various aspects of the enrollment process for dual credit programs, including high school relations, student admission and registration, and the matriculation of dual credit students at Texas Southmost College. It also includes creating and maintaining recruitment events and activities at local middle and high schools, overseeing the daily operations of College Navigators, and training and onboarding them. The role requires regular travel throughout the Rio Grande Valley service area to assist College Navigators and collaborate with ISD Counselors. Collaboration with the Office of Records and partnering ISDs is essential for facilitating dual enrollment student applications and registration processes, ensuring adherence to policies and procedures. The position also involves planning and executing partner engagement activities, assisting with policy development, validating data in the CRM system, coordinating with IT for updated reports, and managing admission documentation. Additionally, the role is responsible for creating academic calendars, communication plans, assisting with budget development, program outcomes, and staying informed about best practices and legislative changes. The Coordinator also assists with student disputes, commencement events, institutional effectiveness, and maintaining a positive work environment. The role requires regular attendance, punctuality, and adherence to college standards and values.

Requirements

Must be willing to travel regularly throughout the Rio Grande Valley ( RGV ) service area using reliable personal transportation.
Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Completes all required training and professional development sessions sponsored by Texas Southmost College.
Supports the values and institutional goals as defined in the College’s Strategic Plan.
Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, staff, and community.

Nice To Haves

Experience with Salesforce CRM system.
Experience with student information systems and enrollment processes.
Knowledge of dual credit programs and high school relations.

Responsibilities

Provides support to the Director of High School Programs college initiatives.
Supervises various aspects of the enrollment process for dual credit programs, including high school relations, student admission and registration, and matriculation of dual credit students at Texas Southmost College.
Creates and maintains recruitment events and activities at local middle schools and high schools to promote dual credit programs to students and parents.
Oversees College Navigators’ daily operations, including their assigned time at ISD’s.
Trains and onboards all College Navigators.
Holds semester trainings in preparation for registration dates each semester.
Must be willing to travel regularly throughout the Rio Grande Valley ( RGV ) service area using reliable personal transportation to assist College Navigators and work in collaboration with ISD Counselors.
Collaborates with the Office of Records to create all sections for dual programs, following the department’s procedures.
Collaborates with partnering ISD’s to facilitate dual enrollment student applications and registration processes for College Navigator and adheres to registration, admissions and program policies and procedures as they relate to the dual enrollment programs and populations.
Plans, supports, and/or executes partner engagement activities including tours, career exploration events, and camps, as required.
Assists with the development, implementation, and monitoring of related policies and standard operating procedures in collaboration with the college Student Services department.
Validates accuracy of data in the CRM System, runs reports, and identifies areas of improvement for the college transition team.
Coordinates with IT to facilitate constant updated reports for College Navigators.
Coordinates the College Navigators with the processing of admission documentation for dual credit students.
Creates academic calendar with important dates to share with ISD.
Creates communication plan for dual program students in Salesforce.
Assists with the establishment of goals and objectives in support of the strategic plan for the Strategic Enrollment department.
Assists in the budget development for the High School Programs and Services office.
Assists in the development of the program outcomes for the High School Programs and Services office, monitors assessment of those outcomes, and develops plans of action for improvement based on the assessment of those outcomes.
Maintains awareness of best practices, emerging trends, and new legislation relating to Admissions and Records department.
Remains aware of and communicates changes in admissions standards, college placement tests, curriculum prerequisites, degree requirements, and restrictions and exceptions for transfer students.
Maintains the integrity of the student database to ensure accuracy of records for local, state, and federal reporting; ensures compliance with requirements of external regulator and accrediting agencies.
Assists in researching, analyzing, and resolving student disputes as they relate to records and registration.
Assists with preparation and production of commencement and other college events, as assigned.
Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the college.
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
Completes duties and responsibilities in compliance with college standards, policies and guidelines.
Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Completes all required training and professional development sessions sponsored by Texas Southmost College.
Supports the values and institutional goals as defined in the College’s Strategic Plan.
Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, staff, and community.
Serves on committees as appropriate and as appointed by supervisor.
Performs other duties as assigned.