Coordinator - Newsracks, Defacement & Encroachment Unit

City of New York•New York City, NY

1d•Onsite

About The Position

In order to be considered for this position, candidate must be serving permanently in the title, or reachable on the civil service list. The Department of Transportation (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. Under direction of the Executive Director, with wide latitude for the exercise of independent initiative and judgment, serves as the Coordinator of the Highway Inspection & Quality Assurance (HIQA), Newsracks & Defacement Encroachment Unit, performing exceptionally difficult and still more responsible supervisory, analytic, and specialized administrative and management work.

Requirements

Serving permanently in the title, or reachable on the civil service list.
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above.
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above.
Education and/or experience equivalent to '1', '2', or '3' above.
All candidates must possess the one year of administrative or supervisory experience as described in '1' above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Supervise, train, and evaluate support and field inspection staff assigned to the Unit, ensuring efficient workflow and compliance with established policies.
Monitors and manages Newsracks placements, removals, and compliance with statutory requirements.
Assigns and reviews complaints in violation of the NYC Administrative Code 19-138(b), 19-133 and 19.133.1.
Address complaints from the City’s 311 Dynamic System, ART’s complaints and other sources by phone or email.
Assigns inspectors accordingly to authenticate the validity of the complaints and customers are notified in writing of violating NYC Administrative Code for Newsracks, Defacements and/or Encroachments.
Conducts operational studies, quantitative analysis, and reviews program plans and performance.
Makes recommendations on policy and procedures, and provides authoritative interpretation of complex problems.
Prepares quarterly, monthly, and yearly reports.
Works with DOT IT DASH support team to implement system enhancement and/or assist in developing electronic application for improved functionality.
Prepares performance evaluations, tasks/standards, probationary reports, and takes appropriate disciplinary action when needed by submitting required documentation.
Responds in a timely manner to administrative/operational requests from HIQA’s Executive and/or Administrative Staff.
Approves timesheets.
Attends meetings with other units, divisions, and agencies.
Attends training classes, workshops, seminars as needed.