Coordinator, Memberships

Medcan•Toronto, ON

1d•CA$41,830 - CA$57,516•Remote

About The Position

Medcan is recruiting a Coordinator, Memberships to join our Memberships team as a primary first point of contact for clients across Year Round Care (YRC) and Dedicated Care (DC). This role is phone- and queue-focused, providing timely administrative and clinical support while ensuring a consistent, high-quality client experience. Membership Coordinators work as part of a collaborative, interdisciplinary Membership team, partnering closely with Senior Coordinators, nursing teams, physicians, and other internal departments to support seamless care delivery. We are seeking a client-focused professional with a positive attitude who can work independently and as part of a team. The Coordinator is responsible for managing high-volume inbound and outbound client communications, supporting appointment coordination, clinical task routing, and maintaining accurate documentation across systems. This role requires strong communication skills, exceptional organization, and the ability to triage requests efficiently in a fast-paced environment.

Requirements

Minimum 1 year of experience in healthcare administration, client services, or a related role
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Comfort working in high-volume phone and queue-based environments
Proficiency with MS Office
Demonstrated ability to follow standardized workflows and escalation pathways

Nice To Haves

experience with Salesforce and Accuro EMR considered an asset

Responsibilities

Serve as a first point of contact for clients via phone, email, and internal communication channels
Manage inbound client inquiries and provide timely, accurate information
Appropriately route requests to nurses based on SMART client triage document
Respond to client, internal, and provider emails in accordance with service standards
Monitor and respond to voicemails daily
Book, reschedule, and manage physician and client appointments
Maintain and assign waitlists, including YRC physician waitlist management
Coordinate client and physician rescheduling in collaboration with clinical teams
Support normal result reporting as directed
Process prescription refill requests according to established workflows
Perform Email-to-Case (ETC) categorization and prioritization
Support work in multi-channel environment, managing inbound and outbound communication requests from clients and providers accurately and efficiently
Sort and manage Physician inbox (incoming labs and documents)
Reconcile old lab requisitions and referral records
Support general referral inquiries
Set up new client profiles in Salesforce
Support onboarding and training of team members as assigned
Work collaboratively with Senior Coordinators, nurses, and broader Membership teams to support continuity of care
Maintain compliance with service standards, documentation practices, and privacy requirements
Participate in YRC Physician onboardings as necessary