Manager, Software Engineering (Service Agreements & Memberships)
About The Position
At ServiceTitan, we are building the operating system for the trades, enabling thousands of service businesses to run more efficiently through a market-leading platform powered by .NET and AI-driven automation. We are seeking a high-impact Engineering Manager to lead our SA (Sales Agreements) & Memberships squad—the engine behind our customers' recurring revenue. This is a true "Player-Coach" role designed for a leader who is passionate about guiding a high-performing team while maintaining a deep, active connection to the codebase. You will lead from the front, setting technical standards and architecting the transition from our legacy monolith to a decoupled microservices environment. Because memberships are the lifeblood of a service business, your work will be deeply integrated across our entire ecosystem—from CRM and Scheduling to Invoicing and AI-driven Reporting. If you are a technically profound leader with current, active coding proficiency in C# and a desire to solve complex scalability challenges, we’d love to talk to you. About the Team: Service Agreements & Memberships This squad is the core owner of the product features that allow our customers to sell recurring maintenance plans and long-term contracts. The team’s work is the engine behind our customers' recurring revenue. Scope of Impact: The team builds and maintains functionality for everything from simple residential memberships (like twice-a-year check-ups) to complex commercial agreements involving multi-year contracts and hundreds of pieces of equipment across multiple locations. Deep Integration: Because agreements are central to a service business, this squad’s features are integrated with nearly every other module, including CRM, Job Scheduling, Invoicing, Inventory Management, and Reporting. Current Focus: The team is currently expanding use cases for service agreements, tackling complex challenges to add new features, and ensuring the codebase remains high-quality as we scale.
Requirements
- Proven expertise with modern C# development, including its ecosystem, performance characteristics, and common frameworks. We are looking for candidates whose current or very recent role involves active, hands-on coding
- Proven experience leading the design, scaling, and continuous evolution of complex systems. This requires deep working knowledge of architectural best practices for decoupling, modularization, and strategic refactoring of large codebases.
- Expertise in distributed systems, microservice architecture, and related tooling (Docker/Kubernetes) is a strong plus for our future roadmap.
- Proven track record developing and deploying large-scale, high-availability SaaS applications.
- Hands-on experience leveraging AI coding tools (e.g., Claude, ChatGPT, Cursor, GitHub Copilot) to accelerate development, improve code quality, and streamline debugging workflows.
- Ability to critically evaluate and integrate AI-generated output, applying sound engineering judgment to ensure correctness, security, and maintainability.
- Experience integrating LLM APIs (e.g., OpenAI, Anthropic) or AI services into production applications.
- Eagerness to stay current with the rapidly evolving AI tooling landscape and champion best practices for AI-assisted development within the team
- Demonstrate the required level of proficiency in both 90-minute Code Pairing sessions in C# and the System Design session.
Nice To Haves
- Experience with Typescript/React a plus.
- AI Skills & Tooling
Responsibilities
- Dedicate time to hands-on coding, code reviews, and setting implementation patterns, primarily utilizing C#.
- Lead the design, implementation, and continuous evolution of our highly scalable platform, requiring deep working knowledge of microservice architecture patterns and best practices.
- Manage, mentor, and grow a team of high-caliber engineers, fostering a strong culture of technical excellence and accountability.
- Partner closely with Product Management to proactively shape the product's direction and technical roadmap and execute the delivery of high-quality, user-facing features that drive significant business value.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
