Coordinator, Massage Therapy

Groupe Nordik•Winnipeg, MB

4d•Onsite

About The Position

Coordinator, Massage Therapy Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests. Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today. What we stand for Our mission is to transform people’s lives, one visit at a time by offering our guests a refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. We are passionate and dedicated team players here at Thermea. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness environment.

Requirements

College Diploma in administration, management or Human Resources;
Have a positive attitude, resourcefulness, calm under pressure;
two (2) year experience in managing schedules for large teams;
Excellent MS Office skills (Word, Excel, Outlook and PowerPoint);
Excellent verbal and written communication and interpersonal skills;
Possess exceptional sense of organization, planning and monitoring, as well as great professional rigor;
Ability to analyze and manage priorities;
Respect confidentiality and discretion;

Nice To Haves

Bilinguism (French and English), would be an asset;
Experience with SpaBooker software would be an asset.

Responsibilities

Manage the administrative files of the self-employed workers: creation of computer access and file with the accounting department;
Program the schedules of all massage therapists, taking into account the availability of workers and operational needs for the coming months;
Monitor schedule changes (additions and deletions) and find solutions to cover emergencies;
Plan and maximize the occupancy of the massage rooms;
Follow up on various emails and administrative requests (time-off, insurance, etc.);
Enter scheduling data into SpaBooker;
Participate in the continuous improvement of the system;
Manage customer complaints (phone calls, emails, etc.);
Follow up with the accounting department for billing purposes;
Perform other related duties.