Coordinator, Learning and Development

National Ready Mixed Concrete Association•Alexandria, VA

3d•Hybrid

About The Position

The Coordinator, Learning and Development provides administrative, operational, and coordination for NRMCA's learning, certification, credentialing, and workforce development programs. The position helps ensure that courses, certification processes, learner records, program materials, and participant communications are accurate, organized, timely, and delivered consistently with established standards. Working under the direction of the Vice President of Learning and Development and within the established strategy, standards, and priorities, this role supports structured and repeatable course delivery. The Coordinator does not set learning strategy, curriculum standards, or portfolio direction; rather, the position supports the Director and Vice President by keeping program operations, records, materials, and processes reliable and responsive. This role serves as an operational backbone for the learning and certification functions by coordinating course setup, maintaining certification records, supporting learning systems, routing inquiries, assisting faculty and participants, and helping close the loop after each program. Through accurate execution and strong service, the Coordinator strengthens the participant's experience, protects certification credibility, and supports NRMCA's ability to deliver greater member value through learning and workforce development.

Requirements

Bachelor's degree preferred or equivalent combination of education and relevant experience will be considered.
Two or more years of experience in program coordination, education administration, certification support, association operations, customer service, database support, or a related role.
Strong written and spoken English communication skills.
Experience maintaining accurate records, coordinating workflows, supporting customers or participants, and managing details across multiple deadlines.
Working knowledge of Microsoft Office, including Word, PowerPoint, Excel, Outlook, and Teams.
Ability to learn and use AMS, LMS, registration, survey, project-management, and assessment platforms such as iMIS, Path LMS, Cvent, Monday.com, FlexiQuiz, Slido, or similar tools.
Ability to work in a matrixed environment across departments and with internal and external stakeholders.

Nice To Haves

Association or nonprofit experience.
Experience supporting certification, credentialing, course delivery, or professional education programs.
Experience working with AMS and LMS platforms and other technical systems or tools.
Familiarity with learning and development processes, certification guidelines, course evaluation, or adult-learning program operations.
Attention to detail and commitment to accurate records, clean documentation, and reliable follow-through.
Customer centered approach to support learners, faculty, members, partners, and colleagues.
Ability to receive direction, clarify expectations, incorporate feedback, and improve work products.
Professionalism, discretion, and responsiveness in all functions of the role.
Curiosity, accountability, adaptability, and commitment to continuous improvement.
Resourceful, collaborative, and solutions oriented to solving routine operational issues.
Willingness to support teammates and contribute to a positive, high-performing culture.
The kind of colleague a colleague would like to have.

Responsibilities

Administers certification processes and records in accordance with established standards, helping ensure accurate documentation, reliable workflows, and timely participant support.
Administer assigned certification processes, including applications, renewals, status tracking, documentation, and related participant communications.
Maintain accurate, complete, and audit-ready certification records and support documentation.
Support certification workflows, deadlines, exam or assessment coordination, certificate issuance, and post-program closeout activities.
Respond to certification inquiries, resolve routine questions, and route technical or policy questions to the Director or Vice President as appropriate.
Supports the preparation, maintenance, and coordination of course and certification materials so that learning programs are delivered with consistency and accuracy.
Assist with updates to course materials, certification programs, participant guides, facilitator materials, forms, templates, and related learning assets as directed by the Vice President and/or Director.
Coordinate review schedules, collect feedback, route materials to subject matter experts and faculty, and track outstanding content updates.
Maintain the curriculum and content library, including current versions, archived materials, templates, file naming, and document organization.
Support consistency between approved program design, published materials, delivery resources, and learner-facing information.
Coordinates administrative and logistical details that help courses and certification programs run smoothly before, during, and after each learning event.
Support course and certification delivery in coordination with the Meetings department, instructors, faculty, participants, and other NRMCA staff.
Coordinate course setup, rosters, participant communications, materials preparation, faculty support, and post-program follow-up.
Confirm that required materials, schedules, learner instructions, and delivery resources are prepared and available before each program.
Track delivery issues, participant questions, material corrections, and follow-up items so they can be resolved promptly and documented for future improvement.
Help minimize administrative errors, inconsistencies, and post-program corrections through careful preparation, documentation, and follow-through.
Maintains learner information, course setup, and program records in the Learning Management System to support accurate reporting and a reliable learner experience.
Maintain learner records, course information, enrollment data, completion status, certification status, and related program data within the Learning Management System (LMS) and other designated systems.
Set up courses, upload or update learning assets, maintain learner-facing information, and support basic LMS configuration for assigned programs.
Support alignment between the LMS, AMS, registration, assessment, and reporting systems as directed by the Director and in coordination with appropriate staff.
Provide basic technical assistance to participants using the LMS and route complex system issues to the appropriate internal or external support resource.
Provides coordination across departments and with learners, faculty, and members to support successful program delivery and excellent member experience.
Coordinate with Strategic Operations, Membership, Meetings and Events, Communications, IT, Finance, faculty, and external partners on assigned program needs and timelines.
Route inquiries, maintain documentation, track action items, and support consistent communication to stakeholders.
Participate in meetings and discussions as assigned by the Vice President and Director.
Provide support to learners, faculty, members, partners, and colleagues in a professional and timely manner.