Coordinator/Lead position

The TJX Companies, Inc.•Escanaba, MI

7d•$15 - $16•Onsite

About The Position

Marshalls is seeking a Coordinator/Lead to promote an excellent customer experience. This role oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. The Coordinator/Lead leads by example by engaging and interacting with all customers, and maintaining a clean and organized store, while role-modeling outstanding customer service. This position creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and maintains confidentiality. The Coordinator/Lead takes an active role in training and mentoring Associates on front-end principles and personalizing the customer experience while promoting loyalty programs. They will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Additionally, they will address customer concerns and issues promptly, ensure Associates execute tasks according to the store plan, and communicate accurately and effectively with management and Associates. This role provides and accepts recognition and constructive feedback, partners with Management on Associate training needs, and ensures adherence to all labor laws, policies, and procedures. The Coordinator/Lead also promotes credit and loyalty programs, supports store shrink reduction goals, and promotes safety awareness.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Promoting an excellent customer experience
Overseeing a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leading by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role-modeling outstanding customer service
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Taking an active role in training and mentoring Associates on front end principles
Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
Addressing customer concerns and issues promptly, ensuring a positive customer experience
Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
Providing and accepting recognition and constructive feedback
Partnering with Management on Associate training needs to increase effectiveness
Ensuring adherence to all labor laws, policies, and procedures
Promoting credit and loyalty programs
Supporting and participating in store shrink reduction goals and programs
Promoting safety awareness and maintaining a safe environment
Other duties as assigned