Full Time Coordinator/Key Carrier

TJX•Princeton, NJ

4d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. The role models exceptional customer service and creates a positive internal and external customer experience. It promotes honesty, integrity, and confidentiality; acts as Manager on Duty in accordance with company policy and procedure; and supports store operations, customer service, Associate coaching and training, compliance, credit and loyalty programs, shrink reduction, and safety.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Role-model exceptional customer service and create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching to Associates, and use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas and ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) with Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical insurance for those meeting service or hours requirements
Dental insurance for those meeting service or hours requirements
Vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays for those meeting service or hours requirements
Paid vacation and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance