Coordinator, IT Facilities

Calgary Airports•Calgary, AB

1d•Onsite

About The Position

Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member. We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone. The Technical Infrastructure team designs, builds, and operates the communication rooms, data centres, and networks that every system at YYC runs on, from passenger Wi-Fi and radios to public address and security. We're a hands-on, collaborative group of network, compute, and facilities specialists who partner across IT, projects, and vendors to deliver critical initiatives while keeping the airport running safely 24/7. When our infrastructure performs, the whole airport does too.

Requirements

Eligible to obtain and maintain a RAIC.
Bachelor’s Degree in Computer Science, Information Technology, Engineering, a recognized technical discipline, or an equivalent combination of education, technical training, and related work experience. Relevant professional experience may be considered in lieu of formal education.
At least six (6) years of progressively responsible experience in one or more of the following areas: Information Technology base plant facilities, including copper and fibre optic infrastructure.
Project delivery, contract administration, and vendor management within a technology environment.
Data centre, communications room, or similar technical operations roles.
Demonstrated working knowledge of IT operational practices and business principles, with the ability to manage IT services in a sustainable and cost-effective manner.
Proven understanding of, and experience working with, SNMP-enabled devices, endpoints, and associated monitoring and reporting services.
Demonstrated work within regulated or controlled environments, including adherence to physical security, access control, and audit requirements for critical infrastructure (e.g., airports, utilities, healthcare, or similar environments).
Proven ability to coordinate facility-related IT infrastructure, including power distribution, UPS systems, cooling/HVAC dependencies, and rack/space planning within communication rooms or data centres.
Background in managing physical infrastructure lifecycle activities, including installation, relocation, decommissioning, and asset tracking of network and server equipment.
Familiarity with conducting inspections or audits of technical environments, identifying gaps against standards, and coordinating remediation actions.

Nice To Haves

Bilingual in English and French
Working knowledge and hands-on experience with Private Wireless Networks (PWN), including operations, support, testing, programming, and provisioning.
Strong understanding of LTE/5G technologies, spectrum and frequency management, automation, reporting, and network performance optimization.

Responsibilities

Lead for all maintenance, inquiries and requests related to Authority’s number of communication rooms and data centres as they relate to critical physical infrastructure.
Act as a subject matter expert for IT facilities and critical physical infrastructure, providing guidance and recommendations to internal and external stakeholders.
Ensure compliance with IT standards, policies, and operational best practices related to facilities and infrastructure.
Creation, maintenance, updates, and deprecation of operational procedures, standards, and knowledge articles.
Oversight of contractors and third‑party vendors working in communication rooms and data centres.
Tracking and reporting on vendor performance metrics and identifying efficiency improvement opportunities.
Assist in managing and maintaining physical servers, and other critical IT systems.
Coordinate installation, relocation, and decommissioning of physical equipment within communication rooms/data centres.
Maintain inventory records for physical IT assets within managed spaces.
Support critical IT systems and facilities.
Monitor environmental conditions (temperature, humidity, power) and escalate anomalies.
Coordinate routine maintenance activities to ensure operational continuity.
Participate in on-call rotation to support after-hours incidents related to IT facilities and critical infrastructure.
Respond to urgent facility or infrastructure issues outside of regular business hours as required.