Coordinator, Integrated Services
About The Position
Coordinator, Integrated Care Services Health Services – Seniors Services Development Status: Contract Full-Time (6 Month Duration) Salary Band: F Hiring Range: $75,696 – $85,159 per annum Work Mode: OnsiteLocation: Peel Manor, 525 Main Street North, BramptonHours of Work: 35 hours per week. Flexibility is required and includes evenings and weekends. Are you passionate about supporting seniors and caregivers through innovative, integrated models of care? The Seniors Services Development Division is committed to delivering person-centred care through the Butterfly Philosophy of Care, promoting emotional well-being and enhancing quality of life for seniors and their caregivers. While you will not be providing direct resident care, you will play an important role in supporting clients, caregivers, and interdisciplinary teams by coordinating services, facilitating access to resources, and helping older adults remain engaged, connected, and supported in the community. If you are a collaborative professional with strong organizational skills, a passion for service excellence, and a commitment to improving the lives of seniors, we invite you to join our team.
Requirements
- Baccalaureate degree in a health-related discipline
- Three (3) to five (5) years of experience in a health care or community service setting
- Experience working with culturally diverse populations
- Experience supporting interdisciplinary teams and coordinating client services
- Knowledge of age-related health conditions, the aging process, and person-centred approaches to care
- Knowledge of quality assessment tools, quality improvement methodologies, and performance measurement principles
- Ability to assess, collect, interpret, and synthesize information to support planning, evaluation, and service improvement initiatives
- Experience utilizing evidence-based communication and quality assessment frameworks such as SBAR
- Strong understanding of Ontario’s Personal Health Information Protection Act (PHIPA)
- Experience working within an integrated health care environment and circle of care model
- Demonstrated proficiency with Microsoft Office applications and electronic health record systems
- Excellent interpersonal, communication, organizational, time management, and decision-making skills
- Demonstrated problem-solving, critical thinking, conflict resolution, and analytical skills
- Ability to respond effectively to changing client and caregiver needs with flexibility and resourcefulness
- Demonstrated commitment to diversity, equity, inclusion, and culturally responsive service delivery
Nice To Haves
- Additional education and/or experience in Gerontology would be considered an asset
- Equivalent combinations of education and experience may be considered
- One (1) to two (2) years of experience in case management, service coordination, and/or referral management
- Certified Registered Practical Nurse (RPN) designation
- Education or experience in Gerontology
- Experience working within integrated seniors' health and wellness programs
Responsibilities
- Coordinate client enrollment, scheduling, and case management activities for the Integrated Care Centre (ICC)
- Collaborate with clinical and interdisciplinary team members to plan, communicate, and document client care and support services
- Maintain collaborative relationships with internal and external partners to support seamless and person-centred service delivery
- Ensure clients and caregivers receive timely information, referrals, and access to appropriate community resources
- Coordinate tours and pre-enrollment trial visits for clients and caregivers accessing the Respite Centre
- Leverage community resources and referral pathways to support aging in place and enhance client outcomes
- Schedule, assign, monitor, and update interdisciplinary care rounds for Thrive and non-Thrive clients
- Initiate, arrange, and facilitate interdisciplinary care conferences to support client-centred planning and goal achievement
- Communicate with Adult Day Services, Integrated Care Centre, and Respite Centre team members regarding client and caregiver goals, interventions, and outcomes
- Support integrated care planning approaches that align services across the circle of care
- Provide administrative support to the Seniors Health and Wellness Village at Peel Manor and related committees
- Coordinate meetings and ensure compliance with applicable legislation, policies, and procedures
- Create and maintain electronic medical records within the Telus Collaborative Health Record (CHR) system
- Coordinate case management documentation and service delivery activities
- Contribute to the collection and reporting of quality measures and performance indicators
- Analyze quality outcomes and performance data to support operational planning and continuous improvement initiatives
Benefits
- Automatic enrolment into the OMERS Pension Plan
- Flexible hours supporting your wellness and well-being
- Supportive leadership and a culture of respect and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
