COORD INFORMATION RELEASE

Covenant Health•Knoxville, TN

3d•Onsite

About The Position

This role acts as the primary contact and processor for the release of health information to various entities including the public, attorneys, insurance carriers, law enforcement, Medicare, oversight agencies, and the Social Security Administration. The position ensures that all release requests comply with guidelines, Covenant Health policies, State law, and Federal HIPAA regulations. The incumbent will also serve as an additional HIPAA resource, answering questions and providing education. Key responsibilities include recognizing valid Subpoenas, preparing certified medical records for court, reviewing Medicare Additional Documentation Requests (ADRs) and CERTS for completeness, and acquiring a State of Tennessee Notary Public license. Additionally, the role involves preparing and mailing invoices for copying charges, preparing reports on Release of Information operations for the HIM Director, processing payments, and maintaining a database for tracking health information releases.

Requirements

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Minimum Experience: Some college inclusive of HIPAA courses or a minimum of five (5) years experience in the release of information role.
Must be able to type 25 net words per minute.
Must possess a desire to provide excellent customer service and have strong interpersonal skills.
Maintains thorough knowledge of Covenant Health HIPAA policies as well as all State and Federal guidelines regulating release of personal health information.
Must possess good decision-making skills and be able to work independently.
Must be detail oriented and highly organized.

Nice To Haves

Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Registered Health Information Technician preferred.

Responsibilities

Assists with supervising and evaluating HIM Associates.
Serves as initial contact between ancillary departments and HIM/Privacy officer in identifying and troubleshooting Release of Information issues and questions.
Will maintain confidentiality on all patient health information.
Serves as primary trainer for HIPAA for HIM associates.
Assesses subpoenas and court orders upon receipt and responds appropriately and timely.
Will be required to compare billing data with outgoing charts to assure that all elements of Medicare Additional Documentation Requests (ADR’s), CERTS and PRO requests have been met and documents reach CMS contractors timely.
Must obtain, and remain eligible to hold, a State of Tennessee Notary Public
Processes invoices for copying charges in a timely manner.
Must handle cash and checks and do reconciliations of transactions.
Assesses supply needs and places orders for same.
Maintains and updates applicable databases, tracks all release of information, produces reports of same.
Monitors and trends revenue and expenses and assists in projecting future revenue estimates. Plays an integral role in strategic planning and in budgeting for the ROI service.
Performs other related duties as assigned.