Release of Information Specialist

Elara Caring•Jackson, MI

About The Position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. The Release of Information Specialist is responsible for serving as the primary point of contact for Ciox, Elara’s outsourced release of information (“ROI”) service provider. In this role, the Release of Information Specialist will receive and date stamp paper and electronic requests, send them to Ciox, and track the status of ROI requests in Ciox’s HealthSource system. Additionally, the Release of Information Specialist will ensure Elara’s ROI workflow process is followed based on request type and interface with Compliance, HR, Legal, and the field as needed. At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Release of Information Specialist by keeping a team of elite healthcare professionals operational. To continue to be an industry pioneer delivering unparalleled care, we need a Release of Information Specialist who shares our commitment to distinction and progress. Are you one of them? If so, apply today!

Requirements

High School Diploma or GED equivalent
1 year of experience in medical records, quality, regulatory, or compliance department
Basic clerical and customer service experience
Good communication and interpersonal skills
Demonstrates the ability to maintain the confidentiality of sensitive financial, clinical, and operational information
Proven familiarity with medical, administrative, ethical, legal, and regulatory standards of the health care system, including HIPAA privacy and release of information regulations
Reliable transportation to perform job tasks

Responsibilities

Serve as the primary point of contact for Ciox, Elara’s outsourced release of information (“ROI”) service provider.
Receive and date stamp paper and electronic requests.
Send requests to Ciox.
Track the status of ROI requests in Ciox’s HealthSource system.
Ensure Elara’s ROI workflow process is followed based on request type.
Interface with Compliance, HR, Legal, and the field as needed.