Coordinator II, Clinical (Operational Services)

CVS Health•Pittsburgh, PA

1d•Hybrid

About The Position

CVS Health is dedicated to building a world of health around every individual, aiming to shape a more connected, convenient, and compassionate health experience. At CVS Health, colleagues are passionate, innovative, accountable, and prioritize safety and quality. The company's mission is to simplify health care one person, one family, and one community at a time. This specific role is primarily remote with a requirement to be in the Pittsburgh, Pennsylvania office (620 Epsilon Drive, Pittsburgh, PA 15238) 1-2 days a month, so candidates must be within commutable distance. The Clinical Coordinator will operate within a corporate team environment, focusing on daily tasks for the Clinical Operations Department. This position is crucial for providing Retrospective Drug Utilization Review support to both pharmacists and management, requiring the ability to independently produce quality work according to established instructions.

Requirements

1 year of clinical pharmacy experience OR 1-2 years of pharmacy technician experience in a retail or PBM setting.
1 year of computer data entry experience.
1 year of Microsoft Office programs experience.
1 year customer service experience including phone experience.
High School Diploma or equivalent GED.

Nice To Haves

Excellent written and verbal communication skills.
Ability to work with a team and independently.
Strong organizational skills, including the ability to prioritize workflow and multi-task.
Be a self-starter and a self-motivator.
Ability to sit for long periods of time working at a computer.

Responsibilities

Perform daily tasks for the Clinical Operations Department.
Provide Retrospective Drug Utilization Review support to both pharmacists and management.
Research information for cases.
Perform data entry.
Execute other duties requested by management.
Independently produce quality work according to written or verbal instructions established by Clinical Operations.
Research information needed for Drug Utilization Review cases by contacting prescribers, pharmacies, or researching electronically.
Perform data entry of incoming responses from prescribers.
Retrieve and triage voicemails.
Perform process for undelivered/returned mail.
Track data for department processes.
Undertake other responsibilities as directed by supervisor and/or manager.