Clinical Services Coordinator

Blackbird Health

1d•$70,000 - $75,000

About The Position

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we’re growing into new markets in 2026. At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact. Join us and help change mental health care for children for the better! The Clinical Services Coordinator supports the Clinical departments (such as Medical Services, Behavioral Services, Specialty Services) by supporting the clinical practice, assisting with clinical reporting, helping with operational workflows, and program coordination. This role ensures the Leadership team has accurate, timely data and operational support to maintain care standards, optimize provider productivity, and prepare for continued growth and accreditation. This is a highly data-driven, detail-oriented, execution-focused role responsible for maintaining critical operational systems and recurring processes across the provider lifecycle.

Nice To Haves

1- 2 years in healthcare operations, medical services coordination, or program administration
Proficiency in Excel/Google Sheets (required), including formulas and creating run charts
Experience working with EHR systems (Athena preferred)
Strong organizational and analytical skills
Ability to manage multiple recurring workflows with precision
Comfortable working in a fast-paced, scaling healthcare environment

Responsibilities

Reporting & Data Support
Working with other members of the reporting team, run recurring and ad hoc provider performance reports (caseload, productivity, cancellations, reschedules, measurement-based care completion, referral conversion, etc.)
If needed, update provider- and team-level statistics by defined deadlines
Ensure the weekly Provider Dashboard is updated
Provider Operations & Scheduling Coordination
Manage provider time off workflows:
Open/freeze schedules in Athena
Notify Care Navigation
Pull patient rescheduling lists
Update PTO tracker
Track schedules weekly for utilization trends
Coordinate schedule blocking for team trainings
Track cancellations and reschedule success rates
Maintain forward-facing schedule hygiene processes
Assist in managing overdue psychiatric re-evaluations and proactive scheduling reviews
Clinical Practice Compliance & Quality Oversight Support
Track completion of required assessments (GAD-7, PHQ-9, Vanderbilt, etc.)
Coordinate weekly “missing slips” follow-up reporting by provider
Support clinical practice needs, including managing meetings, peer review audit tracking and documentation, and other compliance needs
Maintain provider roster updates (adds/terms)
Track training completion and compliance metrics
Support medical policy review tracking and update cadence
Support tracking of performance coaching and follow-up actions
Accreditation & Residency Program Support
Track residency cohort outcomes and required accreditation data for any trainees or fellows (including NPs, therapists).
Coordinate residency interview scheduling (biannual cycles)
Maintain centralized tracking of student and residency applicants
Monitor supervisor capacity and placement tracking
Provider Lifecycle Coordination
Support onboarding and offboarding logistics
Coordinate Provider Finder updates and Athena calendar management
Maintain centralized tracking of provider changes and patient panel transitions