Coordinator II, Central Business Operations

CarMax • Richmond, VA

6d • Onsite

About The Position

CarMax is seeking a Coordinator II in Central Business Operations at our Home Office in Richmond, Virginia. The Coordinator II role plays a critical part in making inventory saleable for CarMax. Coordinator II Associates utilize multiple forms of effective communication and detailed record keeping as they work with a variety of internal and external business partners. Central Business Operations is a collaborative and highly motivated team. Associates have the opportunity to hone their teamwork skills, gain knowledge about the CarMax business, and grow within the company. The Coordinator II, Central Business Operations is responsible for ensuring the release of title to CarMax from off-site auctions and lien holders. Through multiple forms of communication, the associate will follow set processes and/or establish new processes through building relationships with outside business partners.

Requirements

• High School Diploma or equivalent required
• Basic working knowledge of Microsoft Word and Excel functions
• Customer service skills
• High School diploma/GED and/or related experience/training

Nice To Haves

• Store knowledge preferred, but not required

Responsibilities

• Review accounts for information pertaining to title release, including payments, documents necessary for resale, any resources that would supply title information and update progress in CarMax systems.
• Collect, secure titles and/or documentation from lenders and auctions needed for resale by obtaining status updates until receipt of title.
• Establish and maintain contacts and processes through relationship building with lenders and auctions, focusing on continuous improvement as it pertains to title collection process.
• Work with internal business partners which could include store management team, purchasing team and accounting areas to assist with any obstacles in obtaining the title.
• Serve as the point of contact for CarMax locations for title questions and assistance needed to obtain necessary documents.
• Escalate issues to appropriate individuals both internal and external.
• Utilize department reports to understand productivity, priorities or items that need to be addressed and schedule/organize individual work accordingly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED