Coordinator I - Fire Equipment Service

Fox Valley Fire & Safety•Elgin, IL

2d•Onsite

About The Position

This is a full-time position working 40 hours per week, Monday through Friday, from 8 am to 5 pm. The role involves managing incoming and outgoing calls for Fire Equipment, scheduling daily routes for technicians, and dispatching service calls. The Coordinator will identify and assess customer needs to provide satisfactory solutions, build sustainable relationships through open communication, and handle customer complaints with appropriate solutions. Additional tasks to assist the department may be required. There is an option to participate in an on-call rotation for additional hours once fully trained.

Requirements

Strong phone contact handling skills and active listening
Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
Must be able to multi-task & have multiple priorities
Computer Literate – Typing 40 wpm minimum. Accuracy is essential.
Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
Google Maps, ability to pull directions
Scheduling history
Strong Customer Service skills
Consistent and dependable attendance
Strong organizational skills
Positive Attitude
Knowledge of Chicagoland area
Ability to sit or stand for several hours at a time
Ability to move about the office with ease
Ability to kneel, bend, squat, and balance
Ability to lift or move up to 20-pounds
Requires reliable sight, hearing, verbal communication and touch
Must be committed to creating value in the service department
Integrity that aligns with Fox Valley Fire & Safety’s company values

Responsibilities

Manage incoming / outgoing calls for Fire Equipment
Scheduling of daily routes for assigned technicians and dispatch service calls
Identify and assess customers’ needs to achieve satisfactory solutions
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods / tools
Handle customer complaints, provide appropriate solutions, and alternatives
Follow communication procedures, guidelines, and policies
Additional tasks as needed to assist the department
Participate in on-call program for additional hours (optional, once fully trained)