Coordinator I, Billing

Pilot Company•Knoxville, TN

7h•Onsite

About The Position

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Their energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in North America's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958, the company maintains its founding values, people-first culture, and commitment to giving back, dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The Coordinator I, Billing role supports fuel transaction processing by accurately preparing and processing billing invoices for wholesale fuel transactions. This position ensures all billing activities are conducted in a timely and precise manner, maintaining compliance with company policies and industry regulations.

Requirements

High school diploma or equivalent certificate required.
Minimum two years experience in billing (if Bachelor's degree is not obtained).
One to two years experience in Logistics, Accounting, or Billing required.
Advanced Microsoft Office skills; specifically Microsoft Teams and Excel.
Expert understanding of the billing process and understanding of Bill of Ladings and Invoices.
Aptitude for understanding systems and how they work.
Knowledge of fuel and trucking industry and its common terminology.
Ability to prioritize routine tasks and meet deadlines.
Highly organized with an exceptional attention to detail.
Ability to follow established steps to review data for accuracy.
Ability to prioritize routine tasks and adapt to changes in workload.
Professional demeanor when communicating in person, email, or phone.
Excellent written and verbal communication skills.
Ability to influence others and provide excellent customer service.
Strong time management skills.
Ability to quickly learn new technology and use technology in all areas related to the role.
Ability to work in a fast-paced, dynamic team environment.
Ability to handle multiple tasks, meet deadlines, and work independently.

Nice To Haves

Bachelor’s degree.
Ability to work with various Business intelligence tools.
Tableau knowledge.

Responsibilities

Generate and validate invoices for Clean, DEF, and Rack fuel transactions using PDI, ensuring accuracy and alignment with contractual terms.
Maintain and audit billing data with PDI accounting software, ensuring data integrity, completeness, and accuracy.
Collaborate with the Commercial Excellence, Fuel Accounting, and Commercial teams to resolve billing discrepancies, supporting timely customer billing.
Apply established billing practices to meet internal controls, SOX compliance standards, and industry best practices, contributing to audit readiness and risk mitigation.
Prepare regular and ad hoc reports related to billing performance, SOX compliance, sales metrics, and account statuses using Excel or similar tools for management decision-making.
Work collaboratively with other team members and participate in a positive manner.
Participate in meetings alongside team members to provide productive resolutions.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.