Coordinator, Human Resources Operations

Carvana • Tempe, AZ

3d • Onsite

About The Position

Carvana’s HR Operations team provides top-notch HR and policy/compliance guidance and employee relations support to the organization’s employees and managers, responding to and/or supporting employee/manager complaints, investigations, and corrective action reviews. As a Human Resources Operations Coordinator, you’ll play an important role on the team by performing a number of administrative activities related to our Employee Relations functions. You’ll tap into your organizational, communication, and customer-focused skills to help the team stay effective and efficient.

Requirements

• At least 1 year of work experience in a Human Resources, Administrative Assistant, or Customer Service capacity.
• Ability to work independently and with a high level of accuracy, initiative, organization, and self-motivation.
• Keen attention to professional email etiquette, especially when transmitting sensitive data.
• Effective (verbal and written) communication skills.
• Superior attention to detail and organizational skills.
• Customer Service Obsession: You genuinely love helping people, and you define success by how clear and painless you make a challenging process for team members and leaders.
• High Accountability & Ownership: If you own a task, it gets done right, on time, and completely. You don't pass the buck or make excuses.
• A Willingness to Learn: You check your ego at the door. You thrive on feedback, see every mistake as a chance to improve a process, and are constantly looking to level up your knowledge. You lead with smart thinking and common sense, not just policy.
• You handle highly confidential information with the utmost discretion and professionalism.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Develop, maintain, and utilize a basic knowledge of Carvana’s policies and procedures, particularly those related to employee relations and corrective action.
• Triage the HR inbox on a daily basis.
• Execute daily administrative processes related to the employee life cycle.
• Execute daily completion of unemployment claims within strict deadlines, consistently meeting tight turnaround times to avoid penalties and ensure timely benefit processing.
• Answer routine employee-related inquiries, including basic policy and procedure questions, and route/assign ownership of more involved or complex inquiries to the appropriate parties.
• Provide exceptional care to internal and external customers and maintain professionalism, confidentiality, and discretion with sensitive information.
• Review and sort inbound mail.
• Support the accurate and timely completion of employment verification requests.
• Share input on potential process improvements where appropriate/applicable.
• Collaborate cross-functionally with teams across People Ops and Accounting to drive tasks to completion and support shared priorities.
• Other responsibilities and/or projects as assigned by leadership.

Benefits

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Student loan payments.
• Discounts on vehicles.
• Benefits for your pets.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed