Coordinator - HR Service Center

Matthews International • Pittsburgh, PA

7d • Onsite

About The Position

The Coordinator – HR Service Center serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database. This role will work 4 days a week in our North Shore office location.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration or related field
• 1+ years of previous human resources experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary

Responsibilities

• Answers incoming questions immediately via phone, e-mail and web portal.
• Contacts customers via oral or written correspondence to resolve questions.
• Documents all pertinent employee information, including name, department, contact information and the nature of their call.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level