Coordinator - HIQA Summons Unit

City of New York•New York City, NY

4d•Onsite

About The Position

The Department of Transportation (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. Under direction, with latitude for the exercise of independent judgment and initiative, serves as the Coordinator of the Highway Inspection & Quality Assurance (HIQA), Summons Unit, ensuring efficient workflow and compliance with established policies. Daily functions includes: supervise and evaluate support and field inspection staff assigned to the Unit; oversees a city-wide quality control program pertaining to the creation, issuance, and adjudication of summonses issued by the department’s inspection forces to all permittees registered with the department, as well as private citizens, businesses, and corporations. Coordinates and directs quality control program to assess completeness and accuracy of adjudicated summonses. Assigns court representative staff to special projects/field operations. Reviews and establishes dialogue and narratives to limit the number of summonses dismissed by the Office of Administrative Trials and Hearings (OATH). Represents the City (DOT), at OATH hearings. Coordinates the maintenance, enhancements, and business rules pertaining to the department’s current legacy system concerning the issuance of summonses. Conducts operational studies, quantitative analysis, and other research techniques. Prepares comprehensive reports on surveys and/or findings with recommendations for improved effectiveness. Reviews decisions and orders from OATH, and distributes to HIQA Borough Managers/Supervisors. Reviews appeals determining which cases to appeal before weekly meetings with the department’s Legal Office. Drafts correspondence (internal and external), for special adjudications, return checks, etc. Develops Standard Operating Procedures, identifying deficiencies in administrative/operational processes to maintain up-to-date guides for assigned staff. Makes recommendations on policies and procedures and provides authoritative interpretation of complex problems. Works with DOT IT DASH support team to implement system enhancement and/or develop electronic application for improved functionality. Oversees the installation of new systems and procedures, including the training of appropriate staff. Approves timesheets, prepares performance evaluations, tasks/standards, probationary reports, and takes appropriate disciplinary action when needed by submitting required documentation. Responds in a timely manner to administrative/operational requests from HIQA Executive/Administrative staff. Attends meetings with other units, divisions, and agencies. Attends training classes, workshops, seminars as needed.

Requirements

Serving permanently in the title of Administrative Community Relations Specialist, or reachable on the Civil Service List #6002, or eligible under the 55a program.
A baccalaureate degree from an accredited college or university and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity.
OR A four-year high school diploma or its educational equivalent and eight years of satisfactory, full-time experience as described above, at least two years of which must have been in a broad administrative or policy-making capacity.
Education and/or experience equivalent to the above.
Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience, at the rate of 30 semester credits from an accredited college or university for each year of experience, up to a maximum of 4 years.
Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience, on the basis of 30 graduate credits from an accredited college or university for each year of experience, up to a maximum of 2 years.
All candidates must possess a four-year high school diploma or its educational equivalent and two years of full-time experience in a broad administrative or policy-making capacity.

Responsibilities

Supervise and evaluate support and field inspection staff assigned to the Unit.
Oversee a city-wide quality control program pertaining to the creation, issuance, and adjudication of summonses.
Coordinate and direct quality control program to assess completeness and accuracy of adjudicated summonses.
Assign court representative staff to special projects/field operations.
Review and establish dialogue and narratives to limit the number of summonses dismissed by the Office of Administrative Trials and Hearings (OATH).
Represent the City (DOT), at OATH hearings.
Coordinate the maintenance, enhancements, and business rules pertaining to the department’s current legacy system concerning the issuance of summonses.
Conduct operational studies, quantitative analysis, and other research techniques.
Prepare comprehensive reports on surveys and/or findings with recommendations for improved effectiveness.
Review decisions and orders from OATH, and distribute to HIQA Borough Managers/Supervisors.
Review appeals determining which cases to appeal before weekly meetings with the department’s Legal Office.
Draft correspondence (internal and external), for special adjudications, return checks, etc.
Develop Standard Operating Procedures, identifying deficiencies in administrative/operational processes to maintain up-to-date guides for assigned staff.
Make recommendations on policies and procedures and provide authoritative interpretation of complex problems.
Work with DOT IT DASH support team to implement system enhancement and/or develop electronic application for improved functionality.
Oversee the installation of new systems and procedures, including the training of appropriate staff.
Approve timesheets, prepare performance evaluations, tasks/standards, probationary reports, and take appropriate disciplinary action when needed by submitting required documentation.
Respond in a timely manner to administrative/operational requests from HIQA Executive/Administrative staff.
Attend meetings with other units, divisions, and agencies.
Attend training classes, workshops, seminars as needed.