Coordinator, Guest Logistics

Alterra

23d•Onsite

About The Position

The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.

Requirements

Post-secondary education in a related field.
1-2 years of experience in a professional office setting.
Class 5 driver’s license with clean driving record.
Experience as a tour guide or group leader, or equivalent experience in the service industry.
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills.
A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.
Strong organizational skills, attention to detail, and strategic planning abilities are crucial.
The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions.
Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities.
The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities.
Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Nice To Haves

Class 4 driver’s license, and experience driving in winter conditions, preferred.
Experience with high-end or luxury customer service, preferred.
Experience in the ski industry, preferred.

Responsibilities

Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
Perform administrative tasks pertaining to guest transfers and exchange day operations.
Monitor and process guest and lodge communications related to transportation.
Coordinate the on-coach food and beverage program.
Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
Follow up on guest inquiries with a solution-focused mindset.
Problem-solve logistical changes and impacts from road closures and delays.
Assist the Guest Services team as needed to support a seamless guest experience.
Provide coverage for Traco shifts as required.
Create exceptional guest moments as the first and last point of contact for the CMH experience.
Help support implementation of CMH health and safety initiatives.
Help support implementation of CMH sustainability initiatives.
Train, participate in and provide support, as required, during emergency response situations.